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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Additional tasks for IT Shop structures

After you have entered the master data, you can run the following tasks.

The IT Shop structure overview

To obtain an overview of a shopping center

  1. In the Manager, select the IT Shop | IT Shop category

  2. Select the shopping center template in the result list.

  3. Select the Shopping center overview task.

To obtain an overview of a shop

  1. In the Manager, select the IT Shop | IT Shop or the IT Shop | IT Shop | <shopping center> category.

  2. Select the shop in the result list.

  3. Select the Shop overview task.

To obtain an overview of a shelf

  1. In the Manager, select the IT Shop | IT Shop | <shop> or the IT Shop | IT Shop | <shopping center> | <shop> category.

  2. Select the shelf in the result list.

  3. Select the Shelf overview task.

Assigning approval policies

You can assign approval policies to a shopping center, shops, and shelves. These are applied to all request from this IT Shop structure if a child IT Shop structure or the requested service items are not assigned to approval policies. The approval policy that takes effect on the IT Shop structure is shown in the overview.

To assign an IT Shop structure to an approval policy.

  1. In the Manager, select the IT Shop | IT Shop or the IT Shop | IT Shop | <IT Shop Structure> category.

  2. Select the IT Shop structure in the result list.

  3. Select the Assign approval policies task.

    In the Add assignments pane, assign the approval policies.

    TIP: In the Remove assignments pane, you can remove approval policy assignments.

    To remove an assignment

    • Select the approval policy and double-click .

  4. Save the changes.
Related topics

Assigning requestable products to shelves

Assign a shelf those company resources that the shop customers are permitted to request as products. These company resources are added as product nodes below the shelf. You can only select those company resources that are labeled with the IT Shop option and to which a service item is assigned.

To assign company resources, select one of the tasks in the task view. The tasks are only shown if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop structure role class.

To assign company resources as products to a shelf

  1. In the Manager, select the IT Shop | IT Shop | <shop> or the IT Shop | IT Shop | <shopping center> | <shop> category.

  2. Select the shelf in the result list.

  3. Select the Assign <company resource> task.

    In the Add assignments pane, assign company resources..

    TIP: In the Remove assignments pane, you can remove company assignments.

    To remove an assignment

    • Select the company resource and double-click .

  4. Save the changes.
Related topics
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