To obtain an overview of all pending and closed requests
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In the Manager, select the IT Shop | Requests | <filter> category.
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Select a request procedure in the result list.
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Select the Request overview task.
To obtain an overview of all pending and closed requests
In the Manager, select the IT Shop | Requests | <filter> category.
Select a request procedure in the result list.
Select the Request overview task.
To obtain detailed information about a request
In the Manager, select the IT Shop | Requests | <filter> category.
Select a request procedure in the result list.
Select the Request details task.
This shows you the request data and the status of the request.
For pending requests, see the current status of the approval process. The approval sequence is shown as soon as the DBQueue Processor has determined the approvers for the first approval step. In the approval workflow, you can view the approval sequence, the results of each approval step, and the approvers found. If the approval procedure could not find an approver, the request is canceled by the system.
To display the approval sequence of a pending request
In the Manager, select the IT Shop > Requests > Pending requests > <filter> category.
Select a request procedure in the result list.
Select the Approval sequence task.
Each approval level of an approval workflow is represented by a special control.
Color |
Meaning |
---|---|
Blue |
This approval level is currently being processed. |
Green |
This approval level has been granted approval. |
Red |
This approval level has been denied approval. |
Yellow |
This approval level has been deferred due to a question. |
Gray |
This approval level has not (yet) been reached. |
The approval history displays each step of the request process. Here you can follow all the approvals in the approval process in a chronological sequence. The approval history is displayed for both pending and closed requests.
To view the approval history for a request
In the Manager, select the IT Shop | Requests | <filter> category.
Select a request procedure in the result list.
Select the Approval history task.
These elements are shown in color, the color code reflecting the status of the approval steps.
Color |
Meaning |
---|---|
Yellow |
Request triggered. |
Green |
Approver has granted approval. |
Red |
Approver has denied approval. Request has been escalated. Approver has recalled the approval decision. |
Gray |
Product has been canceled. Request has been canceled. Request has been assigned to an additional approver. Additional attestor has withdrawn approval decision. Approval has been delegated New attestor has withdrawn the delegation. Request has been transferred to another shop. Request recipient has been changed. Request has been converted into a direct assignment. |
Purple |
Request renewed. |
Orange |
Approver has a query. The query has been answered. Query was canceled due to change of approver. |
Blue |
Approver has rerouted approval. The approval step was reset automatically. |
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