Advanced searching is context-dependent, like the context search, but offers various other additional search settings. The advanced search is often found next to the context search and can be opened with a link. You can use the advanced search in the Request history view, for example.
To run an advanced search
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Click Advanced search in the view above the list.
The following table lists the possible search settings.
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Enable the relevant check boxes next to the criteria you would like to use to limit the search.
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Click Search.
Any results matching your query are displayed.
A sort function is available to you for all tables.
To sort a table
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Click in the column header you want to sort.
You will see an 
icon to the right of the column name.
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Click again in the column header to sort in ascending or descending alphabetical order.
This sorts the column as required.
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Click again in the column header to sort in the opposite order.
This sorts the column as required.
To sort a table by several columns
You can select any column to sort by multiple columns. You can add another column by holding the Ctrl key and clicking with the mouse.
NOTE: The first column selected has the highest priority in the sort order. If you want to sort in a particular order, select this column last. All the columns selected before are included in the sort order.
Table 6: Multiple column sorting
|
Select the first column. |
Click in the column header.
|
|
Select more columns. |
Click in the header whilst holding down the Ctrl key. |
|
Sort in the opposite order. |
Click again in the header whilst holding down the Ctrl key. |
|
Cancel the sort order/Resort |
Click in the header of any column to apply a new sort order. |
You sometimes have the option to set bookmarks in views in the Web Portal. Bookmarks have the advantage that you can use them to navigate straight to a particular part in the Web Portal when you log in again.
TIP: If you frequently request a particular service item from a service category, for example, you can navigate faster to this service category by setting a bookmark.
Detailed information about this topic
MOBILE: This function is not available in the mobile interface.
To set a bookmark
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Go to the page where you want to set the bookmark.
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On the page, click 
(Create bookmark).
The Bookmark this page link changes to Remove bookmark. The bookmark is displayed on the home page and in the header.
NOTE: Not every page in the Web Portal can be bookmarked.
