Once you have logged into Starling, in the heading bar there is an icon indicating the status of the Starling service. In the unlikely event that the status page is inaccessible, the status icon will not be displayed. The following icons and options are used to display the status, and clicking the displayed icon provides further information and options:
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This icon indicates there are no issues currently being reported for Starling Platform. Upon clicking the icon, a dialog will appear displaying the current status of Starling Platform. Click View all updates to open a new tab listing a history of all status updates. |
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This icon indicates there are issues currently being reported for Starling Platform with the number of issues noted in the upper right corner. Upon clicking the icon, any issues will be listed in the dialog and clicking on an incident will provide a brief explanation of what is happening as well as a More Details link should you want more information. Click View all updates to open a new tab listing a history of all status updates. |
IMPORTANT: Only organization administrators can access this page.
NOTE: The availability of services depends on whether your data is being stored in the United States data center or the European Union data center.
The Access Summary page (see Accessing the Access Summary page for information on accessing this page) allows you to view and manage the users, clients, and joined products associated with your organization.
The following options and information appears on this page:
Show all access
Opening this drop-down menu (which displays Show all access by default) filters the listed components and users based on the services they are associated with.
: This field is used for filtering the displayed information.
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This field is used for filtering the displayed information. |
There are four tabs on this page that provide information on the different types of connections.
All Access
The table on this tab contains all of the components and users associated with your Starling Platform service. The following columns appear on this page:
- Name: This is the name of the component or user.
- Identifier: This is the identifier for the component or user. For example, this column might show the email address for a user or the IP address for a configured collector agent.
- Status: This is the current status of the component or user. For example, this column might show the date a product was joined to Starling Platform or the type of access a user has within a service.
- Type: This is the type of component or user.
- Access: This shows the services the component or user is associated with. Clicking the icon for a service will open the main page of the service.
Users
The table on this tab contains all of the users that have been granted access to a service or are associated with a service in Starling. The following columns appear on this page:
- Name: This is the name associated with the user.
- Email: This is the email address associated with the user.
- Organization Role: This is the type of user.
- Access: This shows the services the user is associated with. Clicking the icon for a service will open the Collaborators page for the service.
Joined Products
The table on this tab contains all of the products joined with Starling Platform. The following columns appear on this page:
- Instance Name: This is the name of the product instance.
- Product: This is the name of the product.
- Join Date: This shows the date and time the product instance was connected to a Starling service.
- Access: This shows the services the product is associated with.
The Access Summary page allows you to view and manage the users associated with your Starling organization.
To access the Access Summary page
NOTE: Only organization administrators can access the Access Summary page.
- Log in to Starling as an organization administrator.
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Click the Access Summary link at the top of the page.
To return to the Starling Platform home page, click the Services link.
The Support page (see Accessing the Support page for information on accessing this page) allows you to access the support resources for your subscribed products as well as provides the licensing information necessary for registering for support.
The following options for support resources appear on this page:
Register for Support
Clicking this button opens the Create a Support Account page where you can create a Support Account. This is a One Identity account used to manage your purchased products. In order to register a product for support you will need the licensing key that is located in the License numbers for Starling subscriptions section at the bottom of the page.
View Support
Clicking this button opens the One Identity support site.
Contact Support
Clicking this button opens the One Identity Contact Support page.
The License numbers for Starling subscriptions section of the page is used for accessing product specific support and information sites. Each purchased product will include the license key for your product so that you can register the product for support. If you have not yet purchased a subscription to a product then you can click the More Information button for purchasing information.
