One Identity Starling Hosted - User Guide

Inviting an administrator to a service

The following procedure applies to organization administrators. It is designed to allow additional administrators to be added and to allow a new administrator to be invited to a service in cases where the last administrator assigned to that service has left the organization.

To invite an administrator to a service

  1. Sign in to Starling.

  2. From the Starling home page, click the button associated with the service to which you want to invite a new administrator.
  3. Select Invite Administrator.
  4. Depending on the type of account, the following methods can be used for inviting a new administrator to the service:
    • To invite an administrator:
      1. Enter the name and email address of the user.
      2. Click Invite. An invitation to the service will be sent to the user.
    • To invite an administrator with an Azure AD work account:

      NOTE: This option is only available for organization administrators with an Azure AD work account.

      1. Click the drop-down field.
      2. In the blank search box, begin typing the name of the user. When you have located the user, select them from the list.
      3. Click Invite. An invitation to the service will be sent to the user.

Managing multiple organizations

Starling users have the option of adding additional users to their services. In cases where an invited user has already created a Starling organization, they can switch between their organizations.

To switch between organizations

  1. Click the button in the title bar to open a drop-down menu listing the names of the organizations to which you have access.

  2. Select the name of the organization to which you want to switch. The services will update to display the information associated with the organization listed in the title bar.

One Identity Starling status

Once you have logged into Starling, in the heading bar there is an icon indicating the status of the Starling service. In the unlikely event that the status page is inaccessible, the status icon will not be displayed. The following icons and options are used to display the status, and clicking the displayed icon provides further information and options:

This icon indicates there are no issues currently being reported for Starling. Upon clicking the icon, a dialog will appear displaying the current status of Starling. Click View all updates to open a new tab listing a history of all status updates.

This icon indicates there are issues currently being reported for Starling with the number of issues noted in the upper right corner. Upon clicking the icon, any issues will be listed in the dialog and clicking on an incident will provide a brief explanation of what is happening as well as a More Details link should you want more information. Click View all updates to open a new tab listing a history of all status updates.

Access Summary page

IMPORTANT: Only organization administrators can access this page.

NOTE: The availability of services depends on whether your data is being stored in the United States or European Union data center.

The Access Summary page (see Accessing the Access Summary page for information on accessing this page) allows you to view and manage the users, clients, and joined products associated with your organization.

The following options and information appears on this page:

Show all access

Opening this drop-down menu (which displays Show all access by default) filters the listed components and users based on the services they are associated with.

This field is used for filtering the displayed information.

There are four tabs on this page that provide information on the different types of connections.

All Access

The table on this tab contains all of the components and users associated with your Starling service. The following columns appear on this page:

  • Name: This is the name of the component or user.
  • Identifier: This is the identifier for the component or user. For example, this column might show the email address for a user or the IP address for a configured collector agent.
  • Status: This is the current status of the component or user. For example, this column might show the date a product was joined to Starling or the type of access a user has within a service.
  • Type: This is the type of component or user.
  • Access: This shows the services the component or user is associated with. The following icons are used to denote the services and when clicked will open the service:
    • Starling Identity Analytics & Risk Intelligence
    • Starling Two-Factor Authentication
    • One Identity Hybrid Subscription
    • Starling Connect
    • Starling Governance Access Certification
Users

The table on this tab contains all of the users that have been granted access to a service or are associated with a service in Starling. The following columns appear on this page:

  • Name: This is the name associated with the user.
  • Email: This is the email address associated with the user.
  • Organization Role: This is the type of user.
  • Access: This shows the services the user is associated with. The following icons are used to denote the services and when clicked will open the Collaborators page for the service:
    • Starling Identity Analytics & Risk Intelligence
    • Starling Two-Factor Authentication
    • One Identity Hybrid Subscription
    • Starling Connect
    • Starling Governance Access Certification
Clients

The table on this tab contains all of the clients associated with the Starling Identity Analytics & Risk Intelligence service. The following columns appear on this page:

  • Host Name: This is the host name.
  • Host Address: This is the address of the host.
  • Status: This shows the current status of the client.
  • Access: This shows the services the client is associated with. The following icon is used to denote the service:
    • Starling Identity Analytics & Risk Intelligence (clicking this icon opens the Collectors page)
Joined Products

The table on this tab contains all of the products joined with Starling. The following columns appear on this page:

  • Instance Name: This is the name of the product instance.
  • Product: This is the name of the product.
  • Join Date: This shows the date and time the product instance was connected to a Starling service.
  • Access: This shows the services the product is associated with.
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