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One Identity Starling Hosted - User Guide

Access Summary page

IMPORTANT: Only organization administrators can access this page.

NOTE: The availability of services depends on whether your data is being stored in the United States or European Union data center.

The Access Summary page (see Accessing the Access Summary page for information on accessing this page) allows you to view and manage the users, clients, and joined products associated with your organization.

The following options and information appears on this page:

Show all access

Opening this drop-down menu (which displays Show all access by default) filters the listed components and users based on the services they are associated with.

This field is used for filtering the displayed information.

There are four tabs on this page that provide information on the different types of connections.

All Access

The table on this tab contains all of the components and users associated with your Starling service. The following columns appear on this page:

  • Name: This is the name of the component or user.
  • Identifier: This is the identifier for the component or user. For example, this column might show the email address for a user or the IP address for a configured collector agent.
  • Status: This is the current status of the component or user. For example, this column might show the date a product was joined to Starling or the type of access a user has within a service.
  • Type: This is the type of component or user.
  • Access: This shows the services the component or user is associated with. The following icons are used to denote the services and when clicked will open the service:
    • Starling Identity Analytics & Risk Intelligence
    • Starling Two-Factor Authentication
    • One Identity Hybrid Subscription
    • Starling Connect
Users

The table on this tab contains all of the users that have been granted access to a service or are associated with a service in Starling. The following columns appear on this page:

  • Name: This is the name associated with the user.
  • Email: This is the email address associated with the user.
  • Organization Role: This is the type of user.
  • Access: This shows the services the user is associated with. The following icons are used to denote the services and when clicked will open the Collaborators page for the service:
    • Starling Identity Analytics & Risk Intelligence
    • Starling Two-Factor Authentication
    • One Identity Hybrid Subscription
    • Starling Connect
Clients

The table on this tab contains all of the clients associated with the Starling Identity Analytics & Risk Intelligence service. The following columns appear on this page:

  • Host Name: This is the host name.
  • Host Address: This is the address of the host.
  • Status: This shows the current status of the client.
  • Access: This shows the services the client is associated with. The following icon is used to denote the service:
    • Starling Identity Analytics & Risk Intelligence (clicking this icon opens the Collectors page)
Joined Products

The table on this tab contains all of the products joined with Starling. The following columns appear on this page:

  • Instance Name: This is the name of the product instance.
  • Product: This is the name of the product.
  • Join Date: This shows the date and time the product instance was connected to a Starling service.
  • Access: This shows the services the product is associated with.

Accessing the Access Summary page

The Access Summary page allows you to view and manage the users associated with your Starling organization.

To access the Access Summary page

NOTE: Only organization administrators can access the Access Summary page.

  1. Log in to Starling as an organization administrator.
  2. Click the Access Summary link at the top of the page.

    To return to the Starling home page, click the Services link.

Support page

The Support page (see Accessing the Support page for information on accessing this page) allows you to access the support resources for your subscribed products as well as provides the licensing information necessary for registering for support.

The following options for support resources appear on this page:

Register for Support

Clicking this button opens the Create a Support Account page where you can create a Support Account. This is a One Identity account used to manage your purchased products. In order to register a product for support you will need the licensing key that is located in the License numbers for Starling subscriptions section at the bottom of the page.

View Support

Clicking this button opens the One Identity support site.

Contact Support

Clicking this button opens the One Identity Contact Support page.

The License numbers for Starling subscriptions section of the page is used for accessing product specific support and information sites. Each purchased product will include the license key for your product so that you can register the product for support. If you have not yet purchased a subscription to a product then you can click the More Information button for purchasing information.

Accessing the Support page

The Support page provides access to support resources for your products as well as provides the licensing information necessary for registering for support.

To access the Support page

  1. Log in to Starling.
  2. Click the Support link at the top of the page.

    To return to the Starling home page, click the Services link.

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