If there are ticket attachments or folders that you do not need anymore, you can delete them.
NOTE: To delete a folder, delete all the files and subfolders in it first. You cannot delete folders that still contain files or other folders.
To delete a ticket attachment or folder
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In the menu bar, click Help desk > Tickets.
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On the Tickets page, click the ticket whose attachments or folders you want to delete.
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In the Edit Ticket pane, click Attachments.
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(Optional) To display attachments in folders or subfolders, next to the relevant folder, click (expand).
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Click the ticket attachment or folder you want to delete.
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Click Delete selected item.
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In the Delete File /Delete Folder dialog, confirm the prompt with Yes.