Revoking my identities' security risks
If identities that you manage have been marked as a security risk, you can unmark them again. Then the affected identity regains access to user accounts and resources.
To revoke an identity's security risk
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click Identities.
-
On the Identities page, click the relevant identity.
-
In the Edit Identity pane, toggle the switch next to Identity poses a security risk.
-
In the Resolve Security Risk dialog, confirm the prompt with Yes.
The text next to the switch changes to Identity does not pose a security risk.
-
Click Save.
Related topics
Assigning other managers to my identities
You can assign other managers to the identities for which you are responsible.
To assign a new manager to an identity
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlementsBusiness rolesSystem rolesDepartmentsCost centersLocationsApplication rolesResourcesAssignment resourcesMulti-request resourcesSoftwareMulti requestable/unsubscribable resourcesDevices.
-
On the Identities page, click the identity that you want to assign to a new manager.
-
In the Edit Identity Data pane, click Assign to new manager.
-
On the Shopping Cart page, click Edit next to Assign new manager.
-
In the New manager assignment pane, in the New manager menu, select the manager you want to assign to the identity.
-
(Optional) If the identity for which you are selecting a new manager already has entitlements or products assigned, they are removed or unsubscribed by default on the effective date. If you want the identity to retain these entitlements or products when transferring to the new manager, clear the check boxes next to the respective entitlements and products.
-
(Optional) In the Reason field, enter why you are assigning a new manager.
-
(Optional) In the Priority menu, select the priority.
-
(Optional) To specify from when the new manager is responsible for the identity, enter the date in the Valid from field. If you leave the field blank, the change of manager will be carried out immediately after the new manager is approved.
-
Click Save.
-
On the Shopping Cart page, click Submit.
NOTE: On the Pending Requests page, your request to change managers is presented to the new manager to be granted or denied approval (see Approving new managers' pending requests). After the new manager approves this requests, the new manager is assigned.
Related topics
Creating passcodes for my identities
If identities, for which you are responsible, have forgotten their password for logging into the Web Portal and the passwords cannot be reset with the question and answer feature, you can create passcodes for them. With this passcode, identities can log on to the Password Reset Portal once and for a limited time.
To create a passcode for an identity
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlementsBusiness rolesSystem rolesDepartmentsCost centersLocationsApplication rolesResourcesAssignment resourcesMulti-request resourcesSoftwareMulti requestable/unsubscribable resourcesDevices.
-
On the Identities page, click the identity for which you want to create the passcode.
-
In the Edit Identity Data pane, click Create passcode.
The generated passcode and its validity are displayed in a dialog.
-
Note or copy the code and have it sent to the identity.
Creating reports about my identities
You can create the following reports on identities:
-
Reports on individual identities
-
Reports on a specific identity that reports directly to you
-
Reports on all identities that report directly to you
-
Reports on rule violations by identities that report directly to you.
-
Reports on user accounts assigned to identities that report directly to you
To create a report on an individual identity
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlements.
-
On the Identities page, click the identity for which you want to create a report.
-
In the Edit Identity pane, click (Actions) > Download report.
To create a report on identities that report to a specific identity
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlements.
-
On the Identities page, click the identity to create a report on the identities who report directly to them.
-
In the Edit Identity section, click (Actions) > Download report on identities who report directly to this identity.
To create a report on all identities that report directly to you
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlements.
-
On the Identities page, click (Actions) > Download report on identities who report directly to you.
To create a report on rule violations by identities that report directly to you
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlements.
-
On the Identities page, click (Actions) > Download report on rule violations by identities who report directly to you.
To create a report on user accounts assigned to identities that report directly to you
-
In the menu bar, click Responsibilities > My Responsibilities.
-
In the navigation, click IdentitiesSystem entitlements.
-
On the Identities page, click (Actions) > Download report on user accounts of identities who report directly to you.