Active Roles provides a troubleshooting option, referred to as safe mode, that starts the Administration Service in a limited state. When safe mode is enabled, the Administration Service disregards all custom policies, workflows, scripts, scheduled tasks and other customizations that may block it from starting and operating normally, and rejects connections from any user other than Active Roles Admin. Active Roles Admin can connect to the Administration Service and make changes in order to fix or remove customizations that cause issues, and then disable safe mode.

How to start

1. Log on to the computer running the Administration Service with a user account that has administrator rights on that computer. Local administrator rights are required to enable or disable safe mode.
2. Open Active Roles Management Shell on the computer running the Administration Service: Click Active Roles 7.5.2 Management Shell on the Apps page or Start menu depending upon the version of your Windows operating system.
3. To enable safe mode, enter the following commands at the Management Shell command prompt:

   Set-ARService -SafeModeEnabled $true

   Restart-ARService

4. To disable safe mode, enter the following commands at the Management Shell command prompt:

Set-ARService -SafeModeEnabled $false

Restart-ARService