Management Portal (reports)
To enable diagnostic logging for Management Portal (reports)
- On a computer where Management Portal is installed, go to the WWW\Areas\Reports\Generators folder in the Management Portal installation directory.
Normally, the path to the folder is %ProgramFiles%\One Identity\Defender\Management Portal\WWW\Areas\Reports\Generators.
- Add the following lines to the mappath.ini text file held in the Generators folder:
The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\DefenderReports.txt.
To disable diagnostic logging for Management Portal (reports), remove these lines from the mappath.ini file:
Management Shell
To enable diagnostic logging for Management Shell
- On a computer where Management Shell is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender registry key:
Value type: REG_DWORD
Value name: PSDiagnostics
Value data: 1
The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\MgmtShell.txt.
To disable diagnostic logging for Management Shell, delete the PSDiagnostics value from the Defender registry key, or set the value data to 0.
Service Connection Point
To troubleshoot issues that may occur with the Log Receiver component of the Management Portal, you need to enable diagnostic logging for the Service Connection Point component.
To enable diagnostic logging for the Service Connection Point component
- The Management Portal is installed or on the corresponding Defender Security Server computers, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\Defender registry key:
Value type: REG_DWORD
Value name: SCP Diagnostics
Value data: 1
The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\scp.txt.
To disable diagnostic logging for the Service Connection Point component, delete the SCP Diagnostics value from the Defender registry key, or set the value data to 0.
Soft Token for Windows
To enable diagnostic logging for Soft Token for Windows on a 32-bit (x86) system
- On a 32-bit computer where Soft Token for Windows is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\PassGo Technologies\PassGo Desktop Token registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
To enable diagnostic logging for Soft Token for Windows on a 64-bit (x64) system
- On a 64-bit computer where Soft Token for Windows is installed, use Registry Editor to create the following value in the HKLM\SOFTWARE\Wow6432Node\PassGo Technologies\PassGo Desktop Token registry key:
Value type: REG_DWORD
Value name: Diagnostics
Value data: 1
The path to the log file is %ProgramData%\One Identity\Defender\Diagnostics\Defender Desktop Token.txt.
To disable diagnostic logging for Soft Token for Windows, delete the Diagnostics value from the PassGo Desktop Token registry key, or set the value data to 0.
