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Identity Manager On Demand Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Assigning approval policies

You can assign approval policies to a shopping center, shops, and shelves. These are applied to all request from this IT Shop structure if a child IT Shop structure or the requested service items are not assigned to approval policies. The approval policy that takes effect on the IT Shop structure is shown in the overview.

To assign an IT Shop structure to an approval policy.

  1. In the Manager, select the IT Shop > IT Shop or the IT Shop > IT Shop > <IT Shop Structure> category.

  2. Select the IT Shop structure in the result list.

  3. Select the Assign approval policies task.

    In the Add assignments pane, assign the approval policies.

    TIP: In the Remove assignments pane, you can remove approval policy assignments.

    To remove an assignment

    • Select the approval policy and double-click .

  4. Save the changes.
Related topics

Assigning requestable products to shelves

Assign a shelf those company resources that the shop customers are permitted to request as products. These company resources are added as product nodes below the shelf. You can only select those company resources that are labeled with the IT Shop option and to which a service item is assigned.

To assign company resources, select one of the tasks in the task view. The tasks are only shown if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop structure role class.

To assign company resources as products to a shelf

  1. In Manager, select the IT Shop > IT Shop > <shop> category or the IT Shop > IT Shop > <shopping center> > <shop> category.

  2. Select the shelf in the result list.

  3. Select the Assign <company resource> task.

    In the Add assignments pane, assign company resources..

    TIP: In the Remove assignments pane, you can remove company assignments.

    To remove an assignment

    • Select the company resource and double-click .

  4. Save the changes.
Related topics

Setting up a customer node

Set up only one customer node for each shop to facilitate customer administration. Add the employees to this customer node who are permitted to request products from this shop.

IMPORTANT:If a shop contains a large number of customers, the calculations in the IT Shop can cause a heavy load on the DBQueue Processor and therefore on the database server, as well.

Ensure that no more than 30,000 employees are members in a customer node. If necessary, set up your own shopping center with several shops and customer nodes.

Adding customer nodes

To set up a customer node

  1. In Manager, select the IT Shop > IT Shop > <shop> category or the IT Shop > IT Shop > <shopping center> > <shop> category.

  2. Click in the result list.

  3. Edit the customer node's main data.

  4. Save the changes.
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