Request recipients, requesters, and the members of the chief approval team can cancel requests that have not already be approved in the Web Portal. The approval process is canceled immediately. The request is given the Canceled status.
For more information about canceling processes in the Web Portal, see the One Identity Manager Web Designer Web Portal User Guide.
To cancel a request in the Manager
In the Manager, select the IT Shop > Requests > Pending requests > <filter> > <request> category.
Select a request procedure in the result list.
Click Cancel request.
- Confirm the security prompt with Yes.
- Click OK.
Assigned products that are no longer needed can be unsubscribed. Each request undergoes an approval process. If an unsubscription workflow is stored with the approval policy, unsubscription is approved or denied by an approver. If there is no unsubscription workflow given, unsubscription is approved immediately.
If the request's Valid until date has already expired and unsubscription is likely to be denied, the approver must enter a new Valid until date.
Request recipients can be notified if a request is unsubscribed by another employee.
Notifications in the request process
In a request process, various email notifications can be sent to requesters and approvers. The notification procedure uses mail templates to create notifications. The mail text in a mail template is defined in several languages. This ensures that the language of the recipient is taken into account when the email is generated. Mail templates are supplied in the default installation with which you can configure the notification procedure.
Messages are not sent to the chief approval team by default. Fallback approvers are only notified if not enough approvers could be found for an approval step.
To use notification in the request process
Ensure that the email notification system is configured in One Identity Manager. For more information, see the One Identity Manager Installation Guide.
In the Designer, set the QER | ITShop | DefaultSenderAddress configuration parameter and enter the sender address used to send the email notifications.
Ensure that all employees have a default email address. Notifications are sent to this address. For more information, see the One Identity Manager Identity Management Base Module Administration Guide.
Ensure that a language can be determined for all employees. Only then can they receive email notifications in their own language. For more information, see the One Identity Manager Identity Management Base Module Administration Guide.
Configure the notification procedure.
Demanding an approval decision
When a customer requests a product, the approver is notified that new approvals are pending.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template request: IT Shop Request - approval required
TIP: To allow approval by email, select the IT Shop Request - approval required (by email) mail template.
NOTE: You can schedule demands for approval to send a general notification if there are requests pending. This replaces single demands for approval at each approval step.