Chat now with support
Chat with Support

We are currently experiencing issues on our phone support and are working diligently to restore services. For support, please sign in and create a case or email supportadmin@quest.com for assistance

Identity Manager On Demand Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Adding assignment resources to the IT Shop

An assignment resource can be requested by shop customers when it is assigned to an IT Shop shelf.

To add a resource assignment to the IT Shop

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Add to IT Shop task.

  4. In the Add assignments pane, assign the assignment resource to the IT Shop shelves.

  5. Save the changes.

Removing assignment resources from the IT Shop

To remove an assignment resource from all IT Shop shelves.

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Add to IT Shop task.

  4. In the Remove assignments pane, remove the assignment resource from the IT Shop shelves.

  5. Save the changes.

To remove an assignment resource from all IT Shop shelves.

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Remove from all shelves (IT Shop) task.

  4. Confirm the security prompt with Yes.
  5. Click OK.

    The One Identity Manager Service removes the assignment resource from all shelves. All assignment requests with this assignment resource are canceled in the process.

Delegations

Role assignment and responsibilities can be temporarily delegated to others. Thereby, a distinction is made between single delegations and deputizing.

  • Deputize: Delegate all your responsibilities for a defined area to a deputy. The following areas can be selected:

    • Approval authorization for requests

      Once an employee is determined as the approver for requests, their deputy is added as an additional approver.

    • Exception approval requests violate the rules

      Once an employee is determined as the exception approver for requests, their deputy is added as an additional exception approver.

    • Approval authorization in attestation cases

      Once an employee is determined as the attestor, their deputy is added as an additional attestor.

    • Employee manager

      An employee manager's deputy can also approve managerial tasks. For example, a deputy can initiate requests for employees.

    • Manager of all roles of a role class

      The deputy of a hierarchical roles manager can also approve all managerial tasks. For example, a deputy can initiate assignment requests for a business role.

      You can delegate responsibility for the following role classes:

      • Departments

      • Cost centers

      • Locations

      • Selected business roles

      • IT Shop structures (owner)

    Example: During their leave, user 1 delegates their responsibilities as manager of business role with the "Projects 2222" role class and approval authorization for requests to their deputy, user 2.

    • A deputy, unlike single delegation, cannot be subdelegated.

    • An employee who is connected as a main or sub-identity cannot become a delegate nor can deactivated employees.

  • Single delegation: Delegate your responsibility for a specific role or your memberships in a specific business or application role to any given employee.

    Example: User 1 delegates their membership in the "Project 2222-A" business role to user 2.

    • Single delegations can be subdelegated.

Delegations are automatically approved after a compliance check. They can be canceled and deleted. For more information about delegating tasks, see the One Identity Manager Web Portal User Guide.

Delegations are revoked when the valid-until date is exceeded or the delegate is deleted from the customer node.

Detailed information about this topic

Standard products for delegation

One Identity Manager provides standard products for delegations.

Table 22: Standard products for delegation

Service item

Shop | Shelf

Type of delegation

Deputy (temporary)

Identity & Access Lifecycle | Identity Lifecycle

Deputize

Delegation

Single delegations

In the default installation, all active One Identity Manager database employees are customers of the Identity & Access Lifecycle shop. This allows all enabled employees to delegate responsibilities.

Related topics
Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating