Specifying Dependencies between Service Items

Specifying Dependencies between Service Items

You can specify dependencies for service items. To do this, assign a service item below or above another service item.

Example

The items "cabling", "service infrastructure", "hotline" and "backup system" are agreed upon by seller and purchaser and given prices. The collective products "service PC", "service notebook" and "service user accounts" are defined within the company. These comprise of the single items listed above. The prices for the collective products can be taken from the prices for the single items assuming a corresponding processes have been implemented for this.

To assign a child service item

1. Select the category Accounting | Service items.

2. Select a service item in the result list.
3. Select Assign child service items in the task view.
4. Assign child service items in Add assignments

   - OR -

   Remove the child service items in Remove assignments.

5. Save the changes.

To assign a parent service item

1. Select the category Accounting | Service items.

2. Select a service item in the result list.
3. Select Assign parent service items in the task view.
4. Assign parent service items in Add assignments

   - OR -

   Remove the parent service items in Remove assignments.

5. Save the changes.

Editing Product Dependencies for Requests

Dependencies between products are taken into account by IT Shop requests. This task is only available if the configuration parameter "QER\ITShop" is set. For more information, see the One Identity Manager IT Shop Administration Guide.

Assigning a Service Item to Departments, Cost Centers and Locations

Assigning a Service Item to Departments, Cost Centers and Locations

You can issue separate invoices according to the different company structures. To do this assign the service items to departments, cost centers and locations.

To assign a service item to departments, cost centers and locations

1. Select the category Accounting | Service items.
2. Select the service item in the result list.
3. Select Assign organizations.

   Assign organizations in Add assignments.

   • Assign departments on the Departments tab.
   • Assign locations on the Locations tab.
   • Assign cost centers on the Cost center tab.

   - OR -

   Remove the organizations from Remove assignments.

4. Save the changes.

Assigning a Service Item to Business Roles

Assigning a Service Item to Business Roles

You can issue separate invoices according to the different company structures. Assign service items to business roles to do this.

To assign service items to business roles

1. Select the category Accounting | Service items.
2. Select the service item in the result list.
3. Select Assign business roles in the task view.

4. Assign business roles in Add assignments.

   - OR -

   Remove business roles from Remove assignments.

5. Save the changes.