Enter the following data on the General tab:
The display name is used to display the group in the One Identity Manager tools user interface.
|Email address||Support team's email address.|
|Group||Name of the group.|
|Description||Spare text box for additional explanation.|
|Disabled||Specifies whether the user account is disabled. Set this option if you want to block usage by this support team.|
Enter the following master data on the Organizational tab.
|Department||Department to which the team is assigned.|
|Location||Location to which the team is assigned.|
|Cost center||Cost center to which the team is assigned.|
|Office mailbox||Office mailbox.|
Spare fields no. 01.....spare field no. 10
Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields.
Define the different possible types of incoming calls, such as telephone, fax, email, post.
To edit master data for incoming calls types
- OR -
Click in the result list toolbar.
|Call received||Type of call received, for example telephone, fax, email, post.|
|Description||Description of the type of incoming call.|
|Disabled||Labels whether this type of incoming call is in use.|