Use this task to obtain an overview of the most important information about a device.
To obtain an overview of a device
Installed Modules: |
Helpdesk Module |
Use the Helpdesk Module to enter service agreements and calls for a device.
To enter help desk data for a device
The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this device.
Configuration parameter | Active Meaning |
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Hardware\Workdesk\WorkdeskAuto | When workstation or server is setup an associated workdesk is created automatically. |
Workdesks are used to assign various devices to a workstation or a server. The assignment of company resources can be mainly automated by assigning workdesks to business roles, departments, cost centers, locations or dynamic roles.
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TIP: Set the configuration parameter "Hardware\Workdesk\WorkdeskAuto" in the Designer to automatically create a workdesk when generating a device for a workstation or a server. |
To edit a workdesk
Select the workdesk in the result list. Select Change master data in the task view.
- OR -
Click in the result list toolbar.
Enter the following general master data for a workdesk.
Property | Description | ||
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Workdesk |
Workdesk name. If the configuration parameter "Hardware\Workdesk\WorkdeskAuto" is set, a workdesk or server with the same name as the workstation is added. | ||
Workdesk type |
Type of the workdesk. | ||
Status |
Status of the workdesk. | ||
Operating system |
Workdesk's operating system. | ||
Display name |
The display name is used to display the workdesk in the One Identity Manager tools user interface. | ||
Description |
Spare text box for additional explanation. | ||
Primary cost center |
Cost center to which the workdesk is primary assigned. A workdesk can obtain company resources over the primary assignments when One Identity Manager is correspondingly configured. | ||
Primary business roles |
Business role to which the employee is assigned. A workdesk can obtain company resources over the primary assignments when One Identity Manager is correspondingly configured.
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Installation date |
Date of going into operation. | ||
Workdesk supervisor |
Employee responsible for this workdesk. | ||
Checked by |
Employee who checked this workdesk. | ||
Date checked |
Last time the workdesk was checked. | ||
Check remarks |
Spare text box for additional explanation. | ||
Service type |
Information about the service done on this workdesk, for example, internal or external service provider. | ||
Corresponding service agreements set up |
Specifies whether the workdesk is set up corresponding to service agreements.
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No inheritance |
Specifies whether the workdesk inherits company resources through roles. If this option is set, the employee cannot inherit. Direct assignments remain intact. | ||
Spare fields no. 01.....spare field no. 10 |
Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields. |
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