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Identity Manager 8.0 - Identity Management Base Module Administration Guide

Basics for Mapping Company Structures in One Identity Manager Managing Departments, Cost Centers and Locations Working with Dynamic Roles Employee Administration
One Identity Manager Users for Employee Administration Basic Configuration Data for Employees Entering Employee Master Data Employee's Central User Account Employee's Central Password Employee's Default Email Address Disabling and Deleting Employees Assigning Company Resources to Employees Origin of an Employee's Roles and Entitlements Analyzing Role Memberships and Employee Assignments Mapping Multiple Employee Identities Limited Access to One Identity Manager Additional Tasks for Managing Employees Determining an Employee‘s Language Determining an Employee‘s Working Hours Employee Reports
Managing Devices and Workdesks Managing Resources Set up Extended Properties Appendix: Configuration Parameters for Managing Departments, Cost Centers and Locations Appendix: Configuration Parameters for Managing Applications Appendix: Configuration Parameters for Managing Devices and Workdesks Appendix: Authentication Modules for Logging into the One Identity Manager

Overview of Devices

Use this task to obtain an overview of the most important information about a device.

To obtain an overview of a device

  1. Select the category Device & Workdesks | Basic configuration data  | <filter>.
  2. Select the device in the result list.
  3. Select Device overview.

Assigning Service Agreements and Enter Calls

Assigning Service Agreements and Enter Calls

Installed Modules:

Helpdesk Module

Use the Helpdesk Module to enter service agreements and calls for a device.

To enter help desk data for a device

  1. Select the category Device & Workdesks | Basic configuration data  | <filter>.
  2. Select the device in the result list.
  3. Select Assign service agreements in the task view, to assign the device to valid service agreements.

    The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this device.

  4. Select Show calls in the task view, to display calls entered for a device.
  5. Select New call in the task view, to enter a new call.
  6. Save the changes.
Detailed information about this topic
  • One Identity Manager Help Desk Module User Guide

How to Set up a Workdesk

How to Set up a Workdesk

Table 60: Configuration Parameters for Setting Up workdesk
Configuration parameter Active Meaning
Hardware\Workdesk\WorkdeskAuto When workstation or server is setup an associated workdesk is created automatically.

Workdesks are used to assign various devices to a workstation or a server. The assignment of company resources can be mainly automated by assigning workdesks to business roles, departments, cost centers, locations or dynamic roles.

 TIP: Set the configuration parameter "Hardware\Workdesk\WorkdeskAuto" in the Designer to automatically create a workdesk when generating a device for a workstation or a server.

To edit a workdesk

  1. Select the category Devices & Workdesks | Workdesks | Names.

  2. Select the workdesk in the result list. Select Change master data in the task view.

    - OR -

    Click in the result list toolbar.

  3. Edit the workdesk's master data.
  4. Save the changes.
Detailed information about this topic

General Master Data for a Workdesk

Enter the following general master data for a workdesk.

Table 61: General Master Data for a Workdesk
Property Description

Workdesk

Workdesk name.

If the configuration parameter "Hardware\Workdesk\WorkdeskAuto" is set, a workdesk or server with the same name as the workstation is added.

Workdesk type

Type of the workdesk.

Status

Status of the workdesk.

Operating system

Workdesk's operating system.

Display name

The display name is used to display the workdesk in the One Identity Manager tools user interface.

Description

Spare text box for additional explanation.

Primary cost center

Cost center to which the workdesk is primary assigned. A workdesk can obtain company resources over the primary assignments when One Identity Manager is correspondingly configured.

Primary business roles

Business role to which the employee is assigned. A workdesk can obtain company resources over the primary assignments when One Identity Manager is correspondingly configured.

 Note: This property is available if the Business Roles Module is installed.

Installation date

Date of going into operation.

Workdesk supervisor

Employee responsible for this workdesk.

Checked by

Employee who checked this workdesk.

Date checked

Last time the workdesk was checked.

Check remarks

Spare text box for additional explanation.

Service type

Information about the service done on this workdesk, for example, internal or external service provider.

Corresponding service agreements set up

Specifies whether the workdesk is set up corresponding to service agreements.

 Note: This property is available if the Helpdesk Module is installed.

No inheritance

Specifies whether the workdesk inherits company resources through roles. If this option is set, the employee cannot inherit. Direct assignments remain intact.

Spare fields no. 01.....spare field no. 10

Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields.

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