Use this task to obtain an overview of the most important information about a workdesk.
To obtain an overview of a workdesk
Use this task to assign a workdesk to several devices, for example, workstations, printers, monitors or other peripheral devices. You can also assign the workdesk through the device's master data.
To assign devices to a workdesk
- OR -
Remove assignments to devices in Remove assignments.
Use this task to assign a workdesk to several employees. You can also assign the workdesk through the employee's master data. By assigning a workdesk to an employee, all the user accounts for this employee are assigned as default PC to the associated workstation. This assignment is required for finding application licenses.
To assign employees to a workdesk
- OR -
Remove employees from Remove assignments.
Use the Helpdesk Module to enter service agreements and calls for a workdesk.
To enter help desk data for a workdesk
The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this workdesk.