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Identity Manager 8.0 - Identity Management Base Module Administration Guide

Basics for Mapping Company Structures in One Identity Manager Managing Departments, Cost Centers and Locations Working with Dynamic Roles Employee Administration
One Identity Manager Users for Employee Administration Basic Configuration Data for Employees Entering Employee Master Data Employee's Central User Account Employee's Central Password Employee's Default Email Address Disabling and Deleting Employees Assigning Company Resources to Employees Origin of an Employee's Roles and Entitlements Analyzing Role Memberships and Employee Assignments Mapping Multiple Employee Identities Limited Access to One Identity Manager Additional Tasks for Managing Employees Determining an Employee‘s Language Determining an Employee‘s Working Hours Employee Reports
Managing Devices and Workdesks Managing Resources Set up Extended Properties Appendix: Configuration Parameters for Managing Departments, Cost Centers and Locations Appendix: Configuration Parameters for Managing Applications Appendix: Configuration Parameters for Managing Devices and Workdesks Appendix: Authentication Modules for Logging into the One Identity Manager

Workdesk Overview

Workdesk Overview

Use this task to obtain an overview of the most important information about a workdesk.

To obtain an overview of a workdesk

  1. Select the category Devices & Workdesks | Workdesks | Names.
  2. Select the workdesk in the result list.
  3. Select Workdesk overview in the task view.

Assigning Devices to Workdesks

Assigning Devices to Workdesks

Use this task to assign a workdesk to several devices, for example, workstations, printers, monitors or other peripheral devices. You can also assign the workdesk through the device's master data.

To assign devices to a workdesk

  1. Select the category Devices & Workdesks | Workdesks | Names.
  2. Select the workdesk in the result list.
  3. Select the task Assign devices.
  4. Assign devices in Add assignments.

    - OR -

    Remove assignments to devices in Remove assignments.

  5. Save the changes.
Related Topics

Assigning Employees to Workdesks

Assigning Employees to Workdesks

Use this task to assign a workdesk to several employees. You can also assign the workdesk through the employee's master data. By assigning a workdesk to an employee, all the user accounts for this employee are assigned as default PC to the associated workstation. This assignment is required for finding application licenses.

To assign employees to a workdesk

  1. Select the category Devices & Workdesks | Workdesks | Names.
  2. Select the workdesk in the result list.
  3. Select Assign employees in the task view.
  4. Assign employees in Add assignments.

    - OR -

    Remove employees from Remove assignments.

  5. Save the changes.
Related Topics

Assigning Service Agreements and Enter Calls

Assigning Service Agreements and Enter Calls

Installed Modules:

Helpdesk Module

Use the Helpdesk Module to enter service agreements and calls for a workdesk.

To enter help desk data for a workdesk

  1. Select the category Devices & Workdesks | Workdesks | Names.
  2. Select the workdesk in the result list.
  3. Select Assign service agreements in the task view, to assign the workdesk to valid service agreements.

    The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this workdesk.

  4. Select Show calls, to show the calls entered for a workdesk.
  5. Select New call in the task view, to enter a new call.
  6. Save the changes.
Related Topics
  • One Identity Manager Help Desk Module User Guide
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