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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Request Properties Overview

To obtain an overview of the request properties

  1. Select the category IT Shop | Basic configuration data | Request properties.
  2. Select a request property group in the result list.
  3. Select Request properties overview in the task view.

Copy Request Properties

You can copy the select group of request properties.

To copy request properties

  1. Select the category IT Shop | Basic configuration data | Request properties.
  2. Select request property group in the result list.
  3. Select Create copy in the task view.
  4. Confirm the security prompt with OK.

    A group of request properties is created with the given name. You can edit these request properties afterwards.

Products with a Limited Request Period

Products with a Limited Request Period

Customers retain their requested products until they cancel them themselves. In this way, a membership in a target system group, for example, may only be valid for the period of the project. Products that are intended to have a limited shelf life need to be marked with a validity period.

To enter a validity period for products

To specify a validity period for a product request

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Change master data in the task view.
  4. Enter in Max. # days the time period within which the product can be requested.

    NOTE: This value has no effect if multi-request resources (QERReuse) are requested.
  5. Save the changes.

The One Identity Manager calculates the date that the product is automatically canceled from the current data and validity period at the time of request and approval.

Product Request on Customer or Product Relocation

Product Request on Customer or Product Relocation

If a customer requests a product from a shop or shopping center and then changes to another at a later date, you must decide how the existing request should be handled. The same applies if a product is moved to another shelf. One Identity Manager checks whether the request recipient and the product belong to the same shop after relocating.

Table 13: Effects of Relocating
Request Recipient and Product Effect on Closed Requests Effect on Pending Requests
In different shops The request is canceled.

The assignment is removed.

The request is canceled.
In the same shop Behavior is defined by the option Retain service item assignment on relocation in the service item.
Table 14: Effect of the option "Retain service item assignment on relocation"
Option Value Effect on Approved Requests Effect on Pending Requests
Not set The request is canceled.

The assignment is removed.

The request is canceled.
Set The request remains intact. Shelf and shop are updated in the request procedure.

Assignment of requested company resources remains intact.

The request remains intact. Shelf and shop are updated in the request procedure.

Approvals already granted, are reset. The request runs through the approval process implemented in the new shop.

NOTE: The request is realized in the shop in which the request recipient is customer and that contains the requested product. If several shelves or shops are found to which the condition applies, One Identity Manager selects one of the shelves or shop, respectively, to relocate.

The complete approval sequence is shown in the approval history.

To obtain a product's requests on relocation

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Change master data in the task view.
  4. Set the option Retain service item assignment on relocation.
  5. Save the changes.
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