To obtain an overview of the request properties
You can copy the select group of request properties.
To copy request properties
Confirm the security prompt with OK.
A group of request properties is created with the given name. You can edit these request properties afterwards.
Customers retain their requested products until they cancel them themselves. In this way, a membership in a target system group, for example, may only be valid for the period of the project. Products that are intended to have a limited shelf life need to be marked with a validity period.
To enter a validity period for products
To specify a validity period for a product request
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
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NOTE: This value has no effect if multi-request resources (QERReuse) are requested. |
The One Identity Manager calculates the date that the product is automatically canceled from the current data and validity period at the time of request and approval.
If a customer requests a product from a shop or shopping center and then changes to another at a later date, you must decide how the existing request should be handled. The same applies if a product is moved to another shelf. One Identity Manager checks whether the request recipient and the product belong to the same shop after relocating.
Request Recipient and Product | Effect on Closed Requests | Effect on Pending Requests |
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In different shops | The request is canceled.
The assignment is removed. |
The request is canceled. |
In the same shop | Behavior is defined by the option Retain service item assignment on relocation in the service item. |
Option Value | Effect on Approved Requests | Effect on Pending Requests | |
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Not set | The request is canceled.
The assignment is removed. |
The request is canceled. | |
Set | The request remains intact. Shelf and shop are updated in the request procedure.
Assignment of requested company resources remains intact. |
The request remains intact. Shelf and shop are updated in the request procedure.
Approvals already granted, are reset. The request runs through the approval process implemented in the new shop. | |
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The complete approval sequence is shown in the approval history.
To obtain a product's requests on relocation
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
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