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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Non-Requestable Products

Products that have already been requested but can only be requested for a limited period, can be specially labeled for it. Existing request for the product remain intact. However, no new requests may be made for the product.

To label a product as not requestable

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.
  2. Select the product's service item in the result list.
  3. Select Change master data in the task view.
  4. Set the option Not available.
  5. Save the changes.

Entering Terms of Use

Entering Terms of Use

Terms of use that explain conditions of use for a product can be stored for individual service items (for example, application license conditions). When someone requests this product, the requester and request recipient must accept the terms of use before the request can be finalized.

To add or edit terms of use

  1. Select the category IT Shop | Service catalog | Terms of use.
  2. Select the terms of use in the result list. Select Change master data in the task view.

    – OR –

    Click New in the result list toolbar.

  3. Select Change master data in the task view.
  4. Edit the terms of use master data.
  5. Save the changes.

Enter the following properties for the terms of use.

Table 15: General Master Data for Terms of Use
Property Meaning
Terms of use Name of the terms of use.
Description Spare text box for additional explanation.
Contents Full text of the terms of use.

In order for the request recipient to accept the terms of use, the request must be assigned to the request recipient in the approval process. Set a workflow for request like this with an approval stpe "BR" and set the option No automatic approval. One Identity Manager provides a default approval procedure and a default approval policy "Terms of Use acknowledgment for third-party orders (sample)" that you can use for this.

Related Topics

Additional Tasks for Terms of Use

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

The Terms of Use Overview

The Terms of Use Overview

You can see the most important information about a tag on the overview form.

To obtain an overview of the terms of use

  1. Select the category IT Shop | Service catalog | Terms of use.
  2. Select the terms of use in the result list.
  3. Select Terms of use overview in the task view.
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