Assign service items a tag so they can be used as search terms in the Web Portal. The Web Portal finds all the service items assigned to a tag.
To assign a tag to a service item
– OR –
Double-click on the service item in Remove assignments to remove the assignment.
Once you have prepared the product to be requested, assign it to a shelf or a shelf template. A shelf has several tasks available for assigning and removing products.
|NOTE: These tasks are only displayed if the options Assignments permitted or Direct assignments permitted are set on the role classes "IT Shop structure" or "IT Shop template".|
|Multi-requestable/unsubscribable resources||Assign resource|
|System roles||Assign system roles|
|Groups of custom target systems||Assign groups of custom target systems|
|Active Directory groups||Assign Active Directory groups|
|SharePoint entitlements||Assign SharePoint groups|
|Assign SharePoint roles|
|LDAP groups||Assign LDAP groups|
|IBM Notes groups||Assign Notes groups|
|SAP R/3 entitlements||Assign BI analysis authorizations|
|Assign SAP groups|
|Assign SAP profiles|
|Assign SAP roles|
|Assign structural profiles|
|E-Business Suite entitlements||Assign E-Business Suite authorizations|
|Subscribable reports||Assign subscribable reports|
|Assign resources||Assign resource|
|QER\ITShop\LimitOfNodeCheck||Maximum number of product nodes that can be generated by a DBQueue Processor run. Once this number has been exceeded, a task for generating the rest of the nodes is queued in the DBQueue.|
There are different tasks available for assigning a single product from a shelf. The following example based on a resource shows you how to assign individual products.
To assign a resources to the "Identity & Access Lifecycle" as a product
Products are automatically assigned to shelves at the same time, if:
Use the DBQueue Processor inheritance mechanism and subsequent post-processing to create a separate product node for each assigned product within the shelf. These product nodes are displayed with the name of the product’s service item. If huge numbers of products are added in the IT Shop by automatic processes, you can specify how many product nodes are created in one DBQueue Processor run in the configuration parameter "QER\ITShop\LimitOfNodeCheck". Once this number has been exceeded, the task is closed and queued again in the DBQueue for generating the rest of the product nodes. By default, 500 objects are processed in one run.
There are different tasks available for removing a product from a shelf. In the following, we use the example of a resource to show how to remove a product.
To remove a resource from the "Identity Lifecycle" shelf
When you remove a product from a shelf, pending requests for the product are closed, approved requests are unsubscribed.
To remove a product from all shelves
You will find the task on the master data form of the respective product, for example, a resource.
The task immediately removes product assignments to manually configured shelves and shelf templates. Then, the DBQueue Processor removes product assignments to shelves, based on a template definition. All assignments are unsubscribed if the product is a part of an assignment request.
|TIP: Before you execute this task, check the effects on system performance.|