Chat now with support
Chat with Support

Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Requests Overview

Requests Overview

To obtain an overview of all pending and closed requests

  1. Select the category IT Shop | Requests | <filter>.
  2. Select a request procedure in the result list.
  3. Select Request overview in the task view.

Request Details

Request Details

To obtain detailed information about a request

  1. Select the category IT Shop | Requests | <filter>.
  2. Select a request procedure in the result list.
  3. Select Request details in the task view.

You see the general request data and the current status of the request.

Approval Sequence

Approval Sequence

You obtain the current status of the approval process for pending requests. The approval sequence is show as soon as the DBQueue Processor has determined the appover for the approval step. You can view the approval sequence, the result of each approval step and the approver that has been found, in the approval workflow. If the approval procedure could not find an approver, the request is closed by the system.

To display the approval sequence of a pending request

  1. Select the category IT Shop | Requests | Pending requests | <Filter>.
  2. Select the request procedure in the result list.
  3. Select Approval sequence.

Each approval level of an approval workflow is represented by a special control. The approvers responsible for an approval step are shown in a tooltip. Pending attestation questions are also shown in tooltips. These elements are colored. The color code reflects the current status of the approval level.

Table 71: Meaning of the Colors in an Approval Sequence (in order of decreasing importance)
Color Meaning
Blue This approval level is currently being processed.
Green This approval level has been granted approval.
Red This approval level has been denied approval.
Yellow This approval level has been deferred due to a question.
Gray This approval level has not (yet) been reached.

Approval History

Approval History

The approval history displays each step of the request process. Here you can follow all the approvals in the approval process in a chronological sequence. The approval history is displayed for both pending and closed requests.

To view the approval history for a request

  1. Select the category IT Shop | Requests | <filter>.
  2. Select a request procedure in the result list.
  3. Select Approval history in the task view.

These elements are colored. The color code reflects the status of the approval steps.

Table 72: Meaning of Colors in the Approval History
Color Meaning
Yellow Request triggered.
Green Approver has granted approval.
Red Approver has denied approval.

Request has been escalated.

Approver has recalled the approval decision.

Gray Product has been canceled.

Request is aborted.

Request has been assigned to an additional approver.

Additional attestor has withdrawn approval decision.

Approval has been delegated

New attestor has withdrawn the delegation.

Purple Request renewed
Orange Approver has a query

The query has been answered

Query was aborted due to change of approver

Blue Approver has rerouted approval.

Approval step has been automatically reset

Related Documents