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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Demands for Approval

Demands for Approval

When a customer requests a product, the approver is notified that new approvals are pending.

Prerequisite

  • The configuration parameter "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" is not set.

To set up the notification procedure

  • Enter the following data for the approval step.
    Table 80: Approval Step Properties for Notification
    Property Meaning
    Mail template for demand Select the mail template "IT Shop request - demand for approval (by mail)".

    TIP: If you allow approval by email, select the mail template "IT Shop request - demand for approval (by mail)".

NOTE: You can schedule demands for approval to send a general notification if there are requests pending. This replaces single demands for approval at each approval step.
Related Topics

Remind Approver

Remind Approver

If an approver has not made a decision by the time the reminder timeout expires, notification can be sent by email as a reminder. The approvers work time applies to the time calculation.

Prerequisite

  • The configuration parameter "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" is not set.

To set up the notification procedure

  • Enter the following data for the approval step.
    Table 81: Approval Step Properties for Notification
    Property Meaning
    Reminder interval (hours)

    Number of working hours to elapse after which the approver is notified by mail that there are still pending requests for approval.

    NOTE: Ensure that a state and/or county is entered into the employee‘s master data for determining the correct working hours.
    Mail template reminder

    Select the mail template "IT Shop request- remind approver".

    TIP: If you permit approval by email, select the mail template "IT Shop request- remind approver (by mail)".

NOTE: You can schedule demands for approval to send a general notification if there are requests pending. This replaces single demands for approval at each approval step.
Related Topics

Scheduled Approval Demands

Scheduled Approval Demands

Table 82: Configuration Parameter for Scheduled Notifications
Configuration parameter Meaning
QER\ITShop\MailTemplateIdents\RequestApproverByCollection

This mail template is used for generating an email when there are pending requests for an approver. If this configuration parameter is not set, a "Mail template demand" or "Mail template reminder" for single approval steps can be entered to send an email for each request. If this configuration parameter is set, single mails are not sent.

Approvers can be regularly notified of requests that are pending. Regular notifications replace single demands and approval reminders, configured in the approval step.

To send notifications about pending requests on a regular basis

  1. Set the configuration parameter "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" in the Designer.

    Notification with the mail template "IT Shop request - pending requests for approver" is sent by default.

    TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter.
  2. Configure and enable the schedule "Inform approver about pending requests" in the Designer.

    For more detailed information, see the One Identity Manager Configuration Guide.

Limited Period Request Sequence

Limited Period Request Sequence

Table 83: Configuration Parameters for Reminding Approvers
Configuration parameter Meaning
QER\ITShop\ValidityWarning Warning period for expiring requests given in days. If the number of days has elapsed, the customer is informed that the request has expired.

A recipient keeps a product on the shelf up to a specific point in time when they unsubscribe the products again. Sometimes, however, products are only required for a certain length of time and can be canceled automatically. For more information, see Requests with Limited Validity Period.

The recipient is notified by email before the expiry date is reached and has the option to renew the request.

To set up the notification procedure

  1. Set the configuration parameter "QER\ITShop\ValidityWarning" in the Designer and enter the warning period (in days) for expiring requests.
  2. Configure and set the schedule "Reminder for Designer requests that expire soon" in the IT Shop.
  3. Enter the following data for the approval policy:
    Table 84: Approval Policy Properties for Notification
    Property Meaning
    Mail template expired Select the mail template for sending the email message. The mail templates "IT Shop request - product expires" and "IT Shop request - expired" are available for this in the default installation.
  4. Save the changes.
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