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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Service Item Overview

Service Item Overview

To obtain an overview of a service item

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Service item overview in the task view.

Editing Product Dependencies for Requests

Dependencies between products are taken into account by Web Portal requests. For more information, see Specifying Products Dependencies.

 Tip: If the Chargeback Module is installed, the additional tasks, Assign child service item and Assign parent service item, are available. For more detailed information, see the .One Identity Manager Chargeback Administration Guide

Assign Hierarchical Roles

Assign Hierarchical Roles

You can use the One Identity Manager to assess the risk of assignments. The assessments can be evaluated separately by role. Prerequisite is that service items are assigned to the roles. For more detailed information about risk assessment, see the One Identity Manager Risk Assessment Administration Guide.

Assign Organizations

Assign Organizations

To assign a service item to departments, cost centers and locations

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign organizations.

    Assign organizations in Add assignments.

    • Assign departments on the Departments tab.
    • Assign locations on the Locations tab.
    • Assign cost centers on the Cost center tab.

    - OR -

    Remove the organizations from Remove assignments.

  4. Save the changes.
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