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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Approval Rejection

Approval Rejection

If an additional approver or an employee refuses delegation of an approval, the original approver must be notified.

To set up the notification procedure

  • Enter the following data for the approval step.
    Table 90: Approval Step Properties for Notification on Rejection
    Property Meaning
    Mail template for rejection

    Select the mail template "IT Shop request - reject approval".

    		 TIP: If you allow approval by email, select the mail template "IT Shop request - reject approval (by mail)".
Related Topics

Notifications with Questions

Notifications with Questions

Table 91: Configuration Parameter for Notification of Approver Questions

Configuration Parameter

Meaning

QER\ITShop\MailTemplateIdents\
QueryFromApprover

This mail template is used to send a notification with a question from an approver to an employee.

QER\ITShop\MailTemplateIdents\
AnswerToApprover

This mail template is used to send a notification with an answer to a question from an approver.

Employees can be notified when a question about request is asked. The approver can also be notified the moment the question is answered.

To notify an employee when an approver asks a question

  • Set the configuration parameter "QER\ITShop\MailTemplateIdents\QueryFromApprover" in the Designer.

    Notification with the mail template "IT Shop request - question" is sent by default.

To notify an approver when an employee answers the question

  • Set the configuration parameter "QER\ITShop\MailTemplateIdents\AnswerToApprover " in the Designer.

    Notification with the mail template "IT Shop request - answer" is sent by default.

 TIP: Change the value of the configuration parameter in order to use custom mail templates for these mails.

Request Approval through Additional Approvers

Request Approval through Additional Approvers

Table 92: Configuration Parameters for Notifying Approvers
Configuration Parameter Meaning
QER\ITShop\MailTemplateIdents\InformAddingPerson This mail template is used to notify approvers if the additional approver has met an approval decision.
QER\ITShop\MailTemplateIdents\InformDelegatingPerson This mail template is used to notify approvers if an approval decision has been made about their delegated step.

The original approver can be notified when an additional approver or employee who has been delegated an approval, has granted or denied the request. This mail is send the moment the approval step has been decided.

To send notification when the additional approver approves or denies the request

  • Set the configuration parameter "QER\ITShop\MailTemplateIdents\InformAddingPerson" in the Designer.

    By default, notification is sent using the template "IT Shop request - approval of added step".

To send notification when the employee who was delegated an approval approves or denies the request

  • Set the configuration parameter "QER\ITShop\MailTemplateIdents\InformDelegatingPerson" in the Designer.

    By default, notification is sent using the template "IT Shop request- approval of delegated step".

 TIP: Change the value of the configuration parameter in order to use custom mail templates for these mails.

Unsubscribing an Approved Request

Unsubscribing an Approved Request

Table 93: Configuration Parameters for Notifying on Unsubscribe
Configuration parameter Meaning
QER\ITShop\MailTemplateIdents\InformRecipientAboutUnsubscribe Mail template, which is used to notify a request recipient that a request was unsubscribed by another person.

Request recipients can be notified if a request is unsubscribed by another employee. The email is sent immediately after approval has been granted for unsubscribing.

To send notification if a request was unsubscribed

  • Set the configuration parameter "QER\ITShop\MailTemplateIdents\InformRecipientAboutUnsubscribe" in the Designer.

    Notification with the mail template "IT Shop request - unsubscribe" is sent by default.

 TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter.
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