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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Additional Tasks for IT Shop Structures

Additional Tasks for IT Shop Structures

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

Overview of IT Shop Structures

Overview of IT Shop Structures

To obtain an overview of a shopping center

  1. Select the category IT Shop | IT Shop.
  2. Select the shopping center template in the result list.
  3. Select Shopping center overview in the task view.

To obtain an overview of a shop

  1. Select the category IT Shop | IT Shop or IT Shop | IT Shop | <shopping center>.
  2. Select the shop in the result list.
  3. Select Shop overview in the task view.

To obtain an overview of a shelf

  1. Select the category IT Shop | IT Shop | <shop> or IT Shop | IT Shop | <shopping center> | <shop>.
  2. Select the shelf in the result list.
  3. Select Shelf overview in the task view.

Assigning Approval Policies

Assigning Approval Policies

You can assign approval policies to a shopping center, shops and shelves. These are applied to all request from this IT Shop structure if a child IT Shop structure or the requested service items are not assigned to approval policies. For more information, see Approval Processes for IT Shop Requests.The approval policy that takes effect on the IT Shop structure is shown in the overview.

To assign a IT Shop structure to an approval policy.

  1. Select the category IT Shop | IT Shop or IT Shop | IT Shop | <IT Shop structure>.
  2. Select the IT Shop structure in the result list.
  3. Select Assign approval policies in the task view.
  4. Assign the approval policies in Add assignments.

    - OR -

    Remove the approval policies in Remove assignments.

  5. Save the changes.

Assigning Requestable Products to a Shelf

Assigning Requestable Products to a Shelf

Assign a shelf those company resources that the shop customers are permitted request as products. These company resources are added as product nodes below the shelf. You can only select those company resources that are labeled with the option IT Shop and are assigned a service item.

To assign company resource, select one of the tasks in the task view. The tasks are only shown if the option Assignments permitted and Direct assignments permitted are set on the role class "IT Shop structure".

To assign company resources as products to a shelf

  1. Select the category IT Shop | IT Shop | <shop> or IT Shop | IT Shop | <shopping center> | <shop>.
  2. Select the shelf in the result list.
  3. Select Assign <company resource>.
  4. Assign company resources in Add assignments.

    - OR -

    Remove company resource in Remove assignments.

  5. Save the changes.

NOTE: It is possible to assign a service item to different company resources. If these company resources are assigned to one and the same shelf, the product cannot be uniquely identified. Then a randomly select product is given in the request.

If you groups several company resources under one service item, assign the company resources to different shelves. In the Web Portal, the requester can select from which shelf he wants to request the product.

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