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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Setting Up a Customer Node

Setting Up a Customer Node

Set up just one customer node for each shop to facilitate customer administration. Add the employees to this customer node that are permitted to request products from this shop.

IMPORTANT: If a shop contains a large number of customer, the calculations in the IT Shop can cause a heavy load on the DBQueue Processor and therefore on the database server as well.

Ensure that no more than 30 000 employees are members in a customer node! If necessary, set up your own shopping center with several shops and customer nodes.

To set up a customer node

  1. Select the category IT Shop | IT Shop | <shop> or IT Shop | IT Shop | <shopping center> | <shop>.
  2. Click in the result list toolbar.

  3. Edit the customer node's master data.
  4. Save the changes.

General Master Data for a Customer Node

Enter the following master data for a customer node:

Table 115: General Master Data for a Customer Node
Property Description
IT Shop node IT Shop structure name.
Internal name Internal IT Shop structure name.
IT Shop information Labels the IT Shop structure as customer node. Select "Customer" from the menu.

The menu is only displayed when a new IT Shop structure is added.

Role type


Shelf template


Parent IT Shop node

A parent IT Shop node is necessary for the hierarchical design of the IT Shop. Select the shop to which the customer node will be added. Only one customer node is allowed per shop.

Full name Full identifier of the customer node.
Location Irrelevant.
Department Irrelevant.
Cost center Irrelevant.
Owner Irrelevant.
Deputy Irrelevant.
Attestors Irrelevant.
Description Spare text box for additional explanation.

Certification status

Certification status of the customer node. You can select the following certification statuses:

  • New – The customer node was newly added to the One Identity Manager database.
  • Certified – The customer node master data was granted approval by the manager.
  • Denied – The customer node master data was denied approval by the manager.
Dynamic roles not allowed Specifies whether a dynamic role can be created for the customer node.
Related Topics

General Master Data for a Customer Node

Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields.

Additional Tasks for Customer Nodes

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

Related Documents

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