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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Assign Business Roles

Assign Business Roles

Installed Module: Business Roles Module

You can issue separate invoices according to the different company structures. Assign service items to business roles to do this.

To assign service items to business roles

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign business roles in the task view.
  4. Assign business roles in Add assignments.

    - OR -

    Remove business roles from Remove assignments.

  5. Save the changes.

Assign Function Areas

Assigning Function Areas

You can use the One Identity Manager to assess the risk of assignments. The assessments can be evaluated separately by functional area. Prerequisite is that service items are assigned to functional area. For more information, see the One Identity Manager Risk Assessment Administration Guide.

To assign functional areas to a service item

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign functional areas.
  4. Assign functional areas in Add assignments.

    - OR -

    Remove functional areas in Remove assignments.

  5. Save the changes.

assign extended properties

Assigning Extended Properties

Extended properties are meta objects that cannot be mapped directly in the One Identity Manager, for example, operating codes, cost codes or cost accounting areas.

To assign extended properties to a service item

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign extended properties in the task view.
  4. Assign extended properties in Add assignments.

    The view- OR -

    Remove extended properties from Remove assignments.

  5. Save the changes.

Displaying Websites

Displaying Websites

You can link product descriptions in internet or intranet with the service item. For this, you enter the URL of a website in Website on the master data form.

To open the website in a standard browser

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Visit website in the task view.
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