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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

User Defined Master Data for a Shelf Template

Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields.

Additional Tasks for Shelf Templates

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

Assigning Approval Policies

Assigning Approval Policies

You can assign approval policies to global and special templates. These approval policies are passed on to every new shelf. For more information, see Approval Processes for Requests.

To assign a shelf template to an approval policy

  1. Select the category IT Shop | Shelf templates.
  2. Select the rule template in the result list.
  3. Select Assign approval policies in the task view.
  4. Assign the approval policies in Add assignments.

    - OR -

    Remove the approval policies in Remove assignments.

  5. Save the changes.

Assigning Requestable Products to a Shelf

Assigning Requestable Products to a Shelf

Assign global and special shelf templates to company resources. These company resources are added as product nodes to all the shelves that are created. You can only select those company resources that are labeled with the option IT Shop and are assigned a service item.

Select one of the tasks in the task view to assign company resources. The tasks are only shown if the options Assignments permitted and Direct assignments permitted are set on the role class "IT Shop template".

To assign company resources as products to a shelf

  1. Select the category IT Shop | Shelf templates.
  2. Select the rule template in the result list.
  3. Select Assign <company resource>.
  4. Assign company resources in Add assignments.

    - OR -

    Remove company resource in Remove assignments.

  5. Save the changes.
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