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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Default Functions for Creating Hyperlinks

Several default functions are available to help you create hyperlinks. You can use these functions to directly insert a hyperlink in a mail body or into processes.

Direct Function Input

A function is referenced in the Address field when a hyperlink is inserted:




Default Functions for IT Shop Requests

The script VI_BuildITShopLinks contains a collection of default functions for composing hyperlinks to directly grant or deny approval of IT Shop requests from email notifications.

Table 126: Functions of the Script "VI_BuildITShopLinks"
Function Usage


Opens the overview page for request approval in the Web Portal.


Opens the overview page for requests in the Web Portal.


Approves a request and opens the approvals page in the Web Portal.


Denies a request and opens the approvals page in the Web Portal.


Opens the email notification configuration page in the Web Portal. This function is used in processes for unsubscribing email notifications.


Opens the page for answering a question in the Web Portal.


Opens the page with denied requests in the Web Portal.


Opens the page with pending requests in the Web Portal.


Creates the link for canceling email notification.

Customizing Email Signatures

Configure the email signature for mail templates using the following configuration parameter.

Table 127: Configuration Parameters for Email Signatures
Configuration Parameter Description
Common\MailNotification\Signature Data for the signature in email automatically generated from mail templates.
Common\MailNotification\Signature\Caption Signature under the salutation.
Common\MailNotification\Signature\Company Company name.
Common\MailNotification\Signature\Link Link to company website.

The script VI_GetRichMailSignature combines the components of an email signature according to the configuration parameters for use in mail templates.

Custom Notification Processes

Set up customized processes to send more email notifications within a request. For more detailed information, see the .One Identity Manager Configuration Guide

You can use following events for generating processes.

Table 128: Events on Object PWOHelperPWO
Event Triggered by
DecisionRequired Creating a new request.
Remind Sequence of reminder intervals.

request templates

request templates

Table 129: Configuration Parameters for Using Request Templates
Configuration parameter Meaning
QER\ITShop\ShoppingCartPattern This configuration parameter specifies whether request templates can be used in the IT Shop.

If you wish to request products in the Web Portal, select the products you want from a service catalog and place them in the cart. The products remain in the cart until you send the request. You can save all the products in your cart or just individual ones in a request template so that you can reuse the products in the cart for future requests. You can add or delete products to request templates at anytime.

To use a request template

  • Set the configuration parameter "QER\ITShop\ShoppingCartPattern" in the Designer.

Request templates can be created in the Web Portal and the Manager. In the following you will find out how to set up request templates with the Manager. For more information, see the One Identity Manager Web Portal User Guide.

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