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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Changing Products

Changing Products

A product can be replaced by another product at a specified time. All employees that have requested this product are notified by an email telling them to request a replacement product.

To replace a product with another one

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the product's service item to replace in the result list.
  3. Select Change product... in the task view.
  4. Enter the date on which the product will be replaced by another one in Expiry date.
  5. Enter the service item that can be requested instead in Alternative product.
  6. Click OK.
Related Topics

Assign Tag

Assigning Tags

Use this task to assign tags to service items and to add new tags.

To assign a tag to a service item

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign tag in the task view.
  4. Double-click on the assignment form on the tag to assign to the service item.
  5. Save the changes.

To add a tag for a service item

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign tag in the task view.
  4. Select Create tag... in the task view.
  5. Enter the tag and a description for it.
  6. Save the changes.

    The new tag is shown on the assignment form.

  7. Double-click on the tag to assign it to the selected service item.
  8. Save the changes.

TIP: You can add more tags. For more information, see Entering Tags.

Assign Object Dependent References

Assigning Object Dependent References

Object dependent references can be assigned to service items. Use object dependent references to configure your Web Portal with the Web Designer. All object dependent references whose type references the table AccProduct can be assigned. For more detailed information, see the .One Identity Manager Web Designer Reference Guide

To assign object dependent references to a service item

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the service item in the result list.
  3. Select Assign Object Dependent Referencesin the task view.
  4. Assign object dependent references in Add assignments.

    - OR -

    Remove the object dependent references in Remove assignments.

  5. Save the changes.

Specifying Products Dependencies

Specifying Products Dependencies

You can define dependencies for products. For example, when a printer is requested, a flat-rate installation charge has to be requested at the same time and toner might be requested optionally. Dependencies between requestable products are created using service items. A service item can be a child or parent to another service item.

Table 7: Dependent Products
Product Dependency Requested Product Dependent Products
Child

Service items

Selected service item All assigned child service items
Parent

Service items

One of the assigned parent service items Selected service item

To specify dependencies between products

  1. Select the category IT Shop | Service catalog | Hierarchical view | <service category>.

    - OR -

    Select the category IT Shop | Service catalog | Hierarchical view | Singles.

  2. Select the product's service item you want in the result list.
  3. Select Edit product dependencies for requests in the task view.
    • Specify the dependent products for the selected service item on the Child service items tab.
    • Specify the service item that the selected service item depends on, on the Parent service item tab.
  4. Save the changes.
  5. Open the context menu of the child or parent service item.
  6. Select Extended properties in the menu.

    This opens the details form.

  7. Specify the dependency conditions. Select one of the following options:
    • Cannot request service items together

      NOTE: This option prevents dependent products from being obtained through the same request. The product can be assign at any time with a separate, direct request.
    • Product must be requested at the same time
    • Product can be optionally requested at the same time
  8. Save the changes.

Figure 3: Swap to Assignment Details Form

When a product is requested it is tested for existing dependencies. If this is the case, the appropriate products are automatically added to the request.

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