A product can be replaced by another product at a specified time. All employees that have requested this product are notified by an email telling them to request a replacement product.
To replace a product with another one
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
Use this task to assign tags to service items and to add new tags.
To assign a tag to a service item
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
To add a tag for a service item
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
The new tag is shown on the assignment form.
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TIP: You can add more tags. For more information, see Entering Tags. |
Object dependent references can be assigned to service items. Use object dependent references to configure your Web Portal with the Web Designer. All object dependent references whose type references the table AccProduct can be assigned. For more detailed information, see the .One Identity Manager Web Designer Reference Guide
To assign object dependent references to a service item
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
- OR -
Remove the object dependent references in Remove assignments.
You can define dependencies for products. For example, when a printer is requested, a flat-rate installation charge has to be requested at the same time and toner might be requested optionally. Dependencies between requestable products are created using service items. A service item can be a child or parent to another service item.
Product Dependency | Requested Product | Dependent Products |
---|---|---|
Child
Service items |
Selected service item | All assigned child service items |
Parent
Service items |
One of the assigned parent service items | Selected service item |
To specify dependencies between products
- OR -
Select the category IT Shop | Service catalog | Hierarchical view | Singles.
This opens the details form.
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NOTE: This option prevents dependent products from being obtained through the same request. The product can be assign at any time with a separate, direct request. |
Figure 3: Swap to Assignment Details Form
When a product is requested it is tested for existing dependencies. If this is the case, the appropriate products are automatically added to the request.
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