One Identity Manager makes various reports available containing information about the selected base object and its relations to other One Identity Manager database objects. The following reports are available for service items.
|NOTE: Other sections may be available depending on the which modules are installed.|
|Overview of all Assignments||
This report finds all roles containing employees with the selected service item.
The report "Overview of all Assignments" is displayed for certain objects, for example, permissions, compliance rules or roles. The report finds all the roles, for example, departments, cost centers, locations, business roles and IT Shop structures in which there are employee who own the selected base object. In this case, direct as well as indirect base object assignments are included.
To display detailed information about assignments
All the roles of the selected role class are shown. The color coding of elements identifies the role in which there are employees with the selected base object. The meaning of the report control elements is explained in a separate legend. In the report's toolbar, click to open the legend.
Figure 4: Toolbar for Report "Overview of all assignments"
|Show the legend with the meaning of the report control elements|
|Saves the current report view as a graphic.|
|Selects the role class used to generate the report.|
Displays all roles or only the affected roles.
You can group individual service items into service categories to create a service catalog.
To edit service categories
- OR -
Select the category IT Shop | Service catalog.
Enter the following master data for a service category. If you add a new service category, you must fill out the compulsory fields.
|Service category||The service item’s name.|
|Special service category||Specifies whether the service category has a special purpose.|
|Parent service category||If you want to have service categories in a hierarchical structure, select a parent service category from the list.|
|Product owners||Assign a Request & Fulfillment | IT Shop | Product owners application role.
Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request.
To create a new application role, click . Enter the application role name and assign a parent application role..
|Attestors||Assign Request & Fulfillment | IT Shop | Attestors to an application role.
The members of this application role can chosen as attestor in an attestation procedure.
To create a new application role, click . Enter the application role name and assign a parent application role.
|Approval policies||Approval policies used to determine the approver when the service item is requested from a service category in the IT Shop.|
|Request property||Select the group for defining extended properties for a request. These request properties are displayed in the Web Portal depending on the configuration, requester or approver.|
|Purchase price, sales price, internal price, currency||Enter the required price information for the service category accounting.|
|Sort order||Customer specific criteria for sorting assigned service items.|
|Description||Spare text box for additional explanation.|
|Picture||Picture of this service item in the database. Select the path where the picture is stored.|
|Spare fields no. 1 - Spare field no. 10||
Additional company specific information. Use the Designer to customize display names, formats and templates for the input fields.