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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Default Service Categories

Default Service Categories

The One Identity Manager provides service categories by default. These service categories make up the default service items in the service catalog.

To edit default service categories

  • Select the category IT Shop | Basic configuration data | Service categories | Predefined.

Additional Tasks for Managing Service Categories

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

Service Category Overview

To obtain an overview of a service category

  1. Select the category IT Shop | Basic configuration data | Server.

    - OR -

    Select the category IT Shop | Service catalog.

  2. Select the service category in the result list.
  3. Select Service category overview in the task view.

Assigning Service Items

Use this task to assign any number of service items to the service category.

To assign service items to a service category

  1. Select the category IT Shop | Basic configuration data | Server.

    - OR -

    Select the category IT Shop | Service catalog.

  2. Select the service category in the result list.
  3. Select Assign service item in the task view.
  4. Assign service items in Add assignments.

    - OR -

    Remove service items in Remove assignments.

  5. Save the changes.
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