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Identity Manager 8.0 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and Removing Products Preparing the IT Shop for Multi-factor Authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving Requests from an Approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval through Chief Approval Team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Error Handling Appendix: Configuration Parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Assign Object Dependent References

Assigning Object Dependent References

Object dependent references can be assigned to service categories. Use object dependent references to configure your Web Portal with the Web Designer. All object dependent references whose type references the table AccProductGroup can be assigned. For more detailed information, see the .One Identity Manager Web Designer Reference Guide

To assign object dependent references to a service category

  1. Select the category IT Shop | Basic configuration data | Server.

    - OR -

    Select the category IT Shop | Service catalog.

  2. Select the service category in the result list.
  3. Select Assign Object Dependent Referencesin the task view.
  4. Assign object dependent references in Add assignments.

    - OR -

    Remove the object dependent references in Remove assignments.

  5. Save the changes.

Entering Product Specific Request Properties

Entering Product Specific Request Properties

When products are requested in the Web Portal, product specific request properties can be queried dynamically. These request properties are displayed in the Web Portal depending on the configuration, requester or approver. Request properties are saved as additional information in the shopping cart and in the request procedure.

In order to use product specific request properties, define which properties are permitted for which product. To do this, assign the request properties to service items or service categories. When a product is requested the request properties are displayed for the service item. If there are no extended request properties stored for the service item, the request properties from the service category are used.

To edit request properties

  1. Select the category IT Shop | Basic configuration data | Request properties.
  2. Select the group of request properties to edit in the result list.

    - OR -

    Click in the result list toolbar.

  3. Select Change master data in the task view.
  4. Edit the request property's master data.
  5. Save the changes.

Request Property Master Data

Request Property Master Data

In Manager, you must define request properties to enter request properties with a request. Request property groups include any number of request properties. In a request property's master data you specify the column in the table ShoppingCartItem in which to save the request property when the request is made. If the selected column is a foreign key column, the requester can select permitted values from a list in the Web Portal. The values can be limited by a condition. If the selected column allows free text, the requester must enter the request property as text in the Web Portal.

 NOTE: If you want to use custom column to store request properties, add identical columns to the tables ShoppingCartItem and PersonWantsOrg.

If you add a new request group, you must fill out the compulsory fields.

Table 11: Master Data of Request Property group
Property Description
Request properties group Name of the request property group.
Description Exact description of the request properties. This text is shown with the request in the Web Portal.

To group request properties

  • Click Add.

Enter the following master data for each request property.

Table 12: Request Property Master Data
Property Description
Column Column of the table ShoppingCartItem in which to save the request property when the request is saved.
Display value Name used to display the request property in the Web Portal. Click to enter language dependent display values.
Sort order Sort order in which to display the request properties in the Web Portal.
Mandatory parameter Specifies whether it is mandatory to enter the request property when a product is requested.
Read-only Specifies whether the request property should only be viewable in the Web Portal and not editable.
Editable for approver Specifies whether both requester and approver can edit the request property. If this option is disabled, only the requester can edit this request property.
Condition Condition limiting a foreign key value list.

Additional Tasks for Managing Request Properties

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

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