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Identity Manager 8.0 - Web Portal User Guide

Getting Started Request Attestations Compliance Ownerships
My Responsibilities Delegation Ownerships Auditing Governance Administration
Related Applications Calls Settings... Discovering your Statistics on the Start Page

Shopping Cart

Your requests are stored in your shopping cart until you are ready to submit them. Each separate request in your shopping cart is added to a total request and given a shopping cart ID number. If your requests should be submitted later, you can save them in a list.

NOTE: Rule checking is only available if the Compliance Rules Module is installed. For more detailed information about rule checking, see the One Identity Manager IT Shop Administration Guide.

The action Check only checks whether the requester has the permissions required for the request. The request is also checked for compliance violations. After validation, a prompt appears to confirm whether you want to submit the request.

NOTE: In certain circumstances, you may cause a compliance violation when you grant approval to a request, which allocates a specific entitlement to a business role. For example, an employee may obtain an unauthorized entitlement through this business role. In these cases, the compliance violation is displayed in the detailed content view of the shopping cart.

One of the following icons is displayed in the Status column.

Table 26: Checking Status



Request can be made.

Request violates a rule but can still be made.

This icon can also indicate that a mandatory product is missing.

Request cannot be made due to missing request permissions.

Or the product has already been assigned.


If the request verification is still pending, a advice notice is shown in the main context view.

To open the "Shopping Cart" menu

  • Open the Request | My Requests menu and click Shopping Cart.
Detailed information about this topic

Viewing Requests

You can view your requests with all their detailed in the shopping cart. If there is a request in your shopping cart, the icon is displayed in the header of the My Requests view.

TIP: If the shopping cart is empty, you can switch to the Request menu, the request history or to your saved for later list from here.

To view your shopping cart

  1. Perform one of the following tasks.
    1. Open the Shopping Cart menu.
    2. Click in the header.
  2. Perform one of the following tasks.
    1. This displays all the individual items in your shopping cart.
    2. Open the grouped entry by clicking .

      This expands grouped entries and displays more detail.

  3. Use the options in the My Shopping Cart view to choose how to display the contents of your cart.

Editing Requests

The Shopping Cart menu contains several buttons and options which you can use to edit your requests. The buttons and actions are explained in the following table.

Table 27: Edit Options in the menu "Shopping Cart"



Text boxes

These text boxes are an aid for adding additional information and editing request properties. This additional data could be, for example, that a request violates a compliance rule under specific conditions. These text boxes are available amongst others in a dialog box after triggering a
request. Text boxes are provided in the following places:
  • Shopping cart
  • Saved for later
  • Request template

Deletes the request
  • From the shopping cart
  • From the saved for later list
  • From the request template

Saves additional information in the request's
detailed content view.

Request for multiple employees

Duplicates requests from the shopping cart for other employees. You will find this action action in the main content view in the Actions context menu.For more information, see Making Requests for Other Recipient.

Save for Later

Moves requests from the shopping cart to the saved list. You will find this action action in the main content view in the Actions context menu.

Shows the information in the detailed content view about the request currently marked in the shopping cart.

In some cases, this icon is available as an action on the product if a request with dependent products cannot be sent.

Check only

Verifies the requests in the shopping cart.
You will find this function in the context menu in My Shopping Cart. After checking, you are informed whether the request can be carried out.

Template from
from shopping cart

Creates a template from the shopping cart for reuse. For another employee, for example.

Delete invalid requests

Removes requests from the shopping cart that either violate a rule or require other entitlements.
You will find this function in the context menu in My Shopping Cart.

Delete shopping cart

Deletes the entire shopping cart contents with one click.
You will find this function in the context menu in My Shopping Cart.

Edit shopping cart

To edit the shopping cart. For example, to write a
reason for the request.

Check & submit shopping cart

Checks and sends the shopping cart for processing. You can find this button at the bottom of
the My Shopping Cart view.

Requesting a Starling 2FA Token

Requesting a Starling 2FA Token

The Starling Two-Factor Authentication is a multi-factor authentication and is required for requesting certain products in the Web Portal.

To use multi-factor authentication, you must have a Starling 2FA token. You can request this product in the Web Portal. The following data is required to request a Starling 2FA token.

Table 28: Data for Requesting a Starling 2FA Token



Mobile telephone number

Your mobile phone number is mandatory for multi-factor authentication. You can add this in the Contact view under My Settings, if it is not already there. For more information, see Updating your Contact Information.


Entering the country where you live is mandatory. You can add this in the same way as your mobile phone number, under My Settings.

Default email address

You can also add this in the same way, under My Settings.

To request a Starling 2FA token

NOTE: Each employee can request only one new Starling 2FA token. If your mobile number changes, you must cancel the product and request it again.

  1. Open the Request menu and click Access Lifecycle.
  2. Mark the product New Starling 2FA token and click Request.
  3. Check the mobile number in the dialog box and the country code and confirm the prompt with OK.
  4. Check the request in your shopping cart and click Check & commit shopping cart.
  5. Confirm the prompt with Yes.

    The request is forwarded to your manager for approval. Once your manager has granted approval, you will receive a text message on your smartphone with a link to a multi-factor authentication app.

  6. Install the app on your smartphone.
    1. Open the text message and click on the link.
    2. Load multi-factor authentication on your smartphone.
    3. Open the app and enter your country code and the mobile phone number.
    4. Confirm the given data and enter your email address.
    5. Reconfirm and select whether to use telephone or text message contact.

      After successful installation, you will receive a registration code.

    Now you can use the app to generate security codes.

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