Some products in the Web Portal can only be requested using multi-factor authentication. To use multi-factor authentication, you must have a Starling 2FA token. For more information, see Requesting a Starling 2FA Token.
Similarly, certain settings must be enabled on the service item and the attestation policy in the IT Shop. You have different setting combination options here. For example, multi-factor authentication requires input of a security code by you or our manager. In the following step-by-step, multi-factor authentication is described on the basis of a combination of confirming terms of use and entering your security code as requester.
To request a product requiring multi-factor authentication
It may take some minutes before you are prompted to enter a security code.
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NOTE: If the Starling 2FA app is already installed on your mobile phone, you can use it to generate a security code. |
Certain actions trigger a request when executed in the Web Portal and add it to the cart. The following actions cannot be executed from the Request menu.
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NOTE: This function is only available if the module Active Directory Module or Target System Base Module is installed. |
The service category "Active Directory Groups", represents another special role in the request process using a service category. During the request process, the group requester must enter the data for the group.
To make a request in the service category "Active Directory Groups"
More information is displayed about the selected product in the detailed content view.
The information about the group should contain hints about the naming, type of group and target container. The approver adds the group based on this information. You get more information about the product when you click on the product name.
After you have added your requests to the shopping cart, edited and checked them, you can submit your shopping cart.
To submit your requests
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NOTE: If this combination of requests is one you might make again, you can create a template. For more information, see Maintaining Templates. |
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NOTE: The request must have been checked and status set to OK. |
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NOTE: you can test the request for a rule violation by selecting Check only in the Actions menu. If a rule violation is found, the request is still being processed and requires further approval from managers. |
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NOTE: You may be required to confirm the terms of use for some shopping cart items. The terms of use are displayed after you have confirmed the prompt with Yes. Read the terms of use and set the option I have read and understood the terms of use. You will also be prompted to enter your user name and password. Close the terms of use view and click Accept. For more detailed information about default reasons, see the One Identity Manager IT Shop Administration Guide. |
The information The request was successfully submitted appears in My Shopping Cart.
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