Identity Manager 8.0 - Web Portal User Guide

Setting Validity Periods

You can specify a validity period for a request or extend its validity period.

To specify the validity period for a product request

1. Open the Shopping Cart menu.
2. If you want to edit several requests at the same time, click Edit.

   This opens a dialog box for the shopping cart.

3. Enter values to fix the validity period of the requests in Valid from and Valid until.

   NOTE: If a there is already a date in Valid from, the validity period is determined as from this date and not from the approval date. The same applies for the Valid until date. An additional note is displayed in the detailed content view. If the request approval validity period has expired, an error message is displayed and the request is aborted.

4. Save the changes.

Specifying Priorities

You can specify the priority of a request in a similar way to the validity period. There are four priority levels.

To specify the priority of requests

1. Run the first two steps as described in the step-by-step To specify the request validity period.
2. Enable the option Apply to all in the shopping cart dialog box and select an entry in the menu.

   The following are available.

   Table 29: Priority lists

   Priority
   Default
   Low
   Medium
   High

3. Save the changes.

Failed Requests

If your request could not be sent when you executed Submit, you can examine the reason for the failure in your shopping cart. The reasons are marked with the icon you know already, in the Status column. For more information, see Shopping Cart.

To view the reason for a failed request

1. Open Catalog | Shopping Cart and click Submit.
2. Confirm the prompt Request cannot be submitted with OK.

   Icons are displayed for the products in your shopping cart in the column Status, which already indicate which product in your request is causing the problem.

3. Mark the product with the icon and the note Missing required product in your shopping cart.

   Required products are listed in the detailed content view. Required products are dependent products. The action to run or information about how to proceed with each item is displayed respectively. For example, if a required product has already been requested and it can only be requested once, it is not possible to request it again. If the missing required product is still in the request, the action is provided.

4. Click in the detailed content view to see information about product's whereabouts.

   This information is displayed in a dialog box. You can see exactly where your request currently is and who the approver is on the Workflow tab.

My Actions

The My Actions view is a submenu item of the Request menu. You can execute various actions, such as approve pending requests or handle request inquiries, depending on which entitlements you have been assigned. These actions can be called up over tiles.

Detailed information about this topic

• Pending Requests
• Approval History
• Request Inquiries