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Identity Manager 8.0 - Web Portal User Guide

Getting Started Request Attestations Compliance Ownerships
My Responsibilities Delegation Ownerships Auditing Governance Administration
Related Applications Calls Settings... Discovering your Statistics on the Start Page

Pending Requests

Many requests go through a manual approval process, in order to ensure the correct assignment of products. You may be required to approve or deny requests, for example if you are a manager. You can make inquiries in cases where you need more information to make a decision, add more approvers, or reroute the request.

You can see more detailed information about a pending request in the detailed content view.

Table 30: Detailed content view of a pending request
Tab Description
Information

Displays all information about a request. The information displayed varies and is dependent on the service category from which the request was triggered. The following data can be displayed.

  • Product
  • Recipient
  • Requester
  • Processing status
  • Priority
  • Request date
  • Valid from
  • Valid until
  • Renewed until
  • Reason

You do not have to fill all the properties. None of the information can be edited or clicked on apart from the product, which opens a Hyper View when you click on it.

Workflow Displays the life cycle chronologically as from the time of request.
Compliance Displays any rule violations for this request.

NOTE: Pending requests that have not been granted approval (whether from an approver or automatically is irrelevant) are displayed with a reason in the Pending requests view. Reasons are only displayed if approval has been denied, to provide the next approver with an overview as an aid to reaching the next decision. If you want to see the entire approval workflow for this request, select the Workflow tab in the detailed content view of the selected request.

To open the "Pending Requests" menu

  • Open the menu Request | My Actions and click Pending Requests.
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Approving Pending Requests

If you are a designated approver for a particular product, when an employee makes a request, it appears on both your home page, and your My Actions | Pending Requests menu. You can grant, deny or cancel the request. If you approve a request, the product is available to the employee. You can sort, filter and search on the view. For more information, see Navigation and Handling.

NOTE: You can select a predefined text for all undecided approvals in the Standard reason text box or using the Assign link. Standard reasons are displayed in the approval history and in the case details. For more detailed information about default reasons, see the One Identity Manager IT Shop Administration Guide.

Once you have made an approval decision, the request disappears from your list of pending requests.

To make approval decision about a pending request

  1. Open the menu Pending Requests and mark the request you want in the list of pending requests.
  2. Perform one of the following tasks.
    1. Approve the request with and click Next.
    2. Deny the request with and click Next.

    NOTE: In Approvals, you can enter a reason for your approval decision for all open requests or select a standard reason. You can also add the desired information explicitly to the selected request using Enter reason or under the displayed date in Valid thru.

  3. Perform one of the following tasks.
    1. Enter a reason for your approval decision in Decision and click Save.
    2. Select a reason for your approval decision in Decision and click Save.

    The approval decision reason supports the audit trail.

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Canceling Pending Requests

As approver, you are entitled to withdraw a request on behalf of those responsible.

To cancel a request

  1. Open the menu Pending Requests and mark the request you want in the list of pending requests.
  2. Click Withdraw request in the detailed content view.
  3. Enter a reason for withdrawing it in the dialog box and click OK.

Displaying and Approving Complete Requests

While handling pending requests, you can display all the requests and grant or deny approval for them all.

To view a complete request and approve all pending requests

  1. Open the menu Pending Requests and mark the request you want in the list of pending requests.
  2. Select Show entire request under more in the detailed content view.
  3. Perform one of the following tasks.
    1. Grant or deny approval for pending requests by clicking on Approve all in the Pending Requests view.
    2. Mark the request you want in the Pending Requests view and click Add items to this request.
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