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Identity Manager 8.0 - Web Portal User Guide

Getting Started Request Attestations Compliance Ownerships
My Responsibilities Delegation Ownerships Auditing Governance Administration
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Changing Priority

You can view pending requests in the Pending requests view. The list can be sorted in ascending or descending order. For more information, see Sorting.

NOTE: The Priority menu is enabled by default and can be applied. You can disable the Priority menu using a configuration parameter in the Web Designer. For more detailed information about enabling configuration parameters, see the One Identity Manager Web Designer Object Model Documentation.

As an approver of pending requests, you can edit the priority of certain request to influence their position in the sort order. This means, request with high priority are listed at the top if the list is sorted in descending order.

To change a request's priority

  1. Open My Actions | Pending Requests and mark the request you want in the list of pending requests.
  2. Select Change priority from the more menu in the main content view.
  3. Mark the desired priority in Priority in the dialog box Set the priority for this request.

    The following options are available:

    Table 32: Priority lists
    Priority
    Default
    Low
    Medium
    High
  4. Click Apply.

Editing Validity Periods

As approver, you have the option to extend the validity period of a pending request for an limited period. This is necessary if no approval decision was made within the validity period. Extending the validity period prevents the request from expiring and having to make a new request.

NOTE: You cannot edit the validity period of requests, which consist of multi-request (not unsubscribable) products.

To configure the validity period for request from multi-request products, you must set the corresponding configuration parameter in the Web Designer. For more detailed information about setting configuration parameter, see the One Identity Manager Web Designer Object Model Documentation.

To edit a request's validity period

  1. Open My Actions | Pending Requests and mark the request you want in the list of pending requests.
  2. Select Change validity period in the more menu.
  3. Edit Valid until in the dialog box Set the validity period for this request and click Apply.

Adding Additional Items

You can add additional items to pending request by going to the Request menu from here.

To add additional products to a request

  1. Open the menu Pending Requests and mark the request.
  2. Select Show entire request under more in the detailed content view.
  3. Click Add items to this request in Request overview in the detailed content view.
  4. Add the products you want to your shopping cart in Request and click Submit.

Confirming Terms of Use

If another employee requested a product for you, which requires the terms of use to be confirmed and possibly additional authorization, your approval decision for this request is required. If the requester has confirmed the terms of user for your request, you can view the request under Pending Requests. Terms of use can only be confirmed if a special approval workflow is explicitly set up for the requested product.

To confirm terms of use for your own requests as the recipient

  1. Open the menu Pending Requests and mark the request for which required confirmation of terms of use by the requester.

    In the detailed content view, you can see, amongst other things, information about approval decisions for requests and terms of use on the Workflow tab.

  2. Perform one of the following tasks.
    1. Approve the request with and click Next.
    2. Deny the request with and click Next.

    The Approvals view displays your approvals.

  3. Perform one of the following tasks.
    1. Enter a reason for your approval decision in Decision and click Save.
    2. Select a reason for your approval decision in Decision and click Save.

      The approval decision reason supports the audit trail.

    3. Enter the request's expiry date if necessary and click Save.

      NOTE: The expiry date setting is only available if the request is granted approval.

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