Identity Manager 8.0 - Web Portal User Guide

Request Inquiries

You can query requests or attestation cases. Request Inquiries are displayed in under Request Inquires. You can see more information about the inquiry in the detailed content view. The age is empty if there are not inquiries.

For more information, see Pending Requests.

To answer an approval inquiry

1. Open the Request | My Actions menu and click Request Inquiries.
2. Mark an inquiry in the Request Inquiries view.
3. Click Answer and enter an answer.

   The answer is send on saving. Confirmation verification is displayed.

Auditing

The Auditing view is a submenu of the Request menu. You can execute various actions, such as viewing all requests or viewing all approved requests, depending on which entitlements you have been assigned. These actions can be called up over tiles.

Detailed information about this topic

• Request
• Approvals

Request

This overview lists all requests that have been created with the selected time period. You can select an employee to view just their requests. To limit the number of list entries you can use the advanced search, the filter function or you can select more columns to display. Weitere Informationen finden Sie unter Bestellung. Marked requests provide the following information in the detailed content view.

• Details of the requested item
• Status indicates the latest action performed on the request
• General information about the request, including all steps the request has completed, and the next steps
• Details of the recipient and requester
• If there are any rule violations for the request these are displayed with the button At least one rule was violated.

To view historical requests

1. Open the menu Auditing | Request and select an employee using assign.
2. Perform one of the following tasks.
   1. Use a filter and then mark the item you want in the result list.
   2. Use the extended search.
   3. Mark the entry you want in the list.

   This displays details of the selected item in the detailed content view.

   NOTE: The Workflow tab in the detailed content view shows all changes chronologically in the form of a workflow diagram. Use to open a dialog box and view the requester and request number.

Approvals

You can use the Auditing - Approvals view to see requests involving a particular employee. This view is the same as on the Auditing - Requests view. Use the search function to search for a particular request or to filter the results.

To display all historical requests for a specific approver

1. Open the menu Auditing | Approvals and select an approver using Assign.
2. Perform one of the following tasks.
   1. Use the extended search.
   2. Mark the entry you want in the list.

   This displays details of the selected item in the detailed content view.

   NOTE: The Workflow tab in the detailed content view shows all changes chronologically in the form of a workflow diagram.