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Identity Manager 8.0 - Web Portal User Guide

Getting Started Request Attestations Compliance Ownerships
My Responsibilities Delegation Ownerships Auditing Governance Administration
Related Applications Calls Settings... Discovering your Statistics on the Start Page

IT Shop Escalation

IT Shop Escalation

NOTE: You only see the menu IT Shop escalation approval if you are a fallback approver or member of the chief approval team.

If the are requests pending and the approver responsible is not available for an extended period or has no access to Web Portal, then the fallback approver or member of the chief approval team must make an approval decision. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide.

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Escalated Request Approvals

As a fallback approver you can make approval decisions about escalated pending requests.

To make approval decisions about escalated pending requests

  1. Open the menu IT Shop Escalation.
  2. Use a filter and then mark the item you want in the result list.
  3. Perform one of the following tasks.
    1. Approve the request with and click Next.
    2. Deny the request with and click Next.
    3. Click Approve all and Next.
    4. Click Deny all and Next.

    IMPORTANT: The four-eye rule can be broken like this because chief approval team members can make approval decisions for requests at any time!

  4. Perform one of the following tasks.
    1. Enter a reason for your approval decision in Decision and click Save.
    2. Select a reason for your approval decision in Decision and click Save.

      The approval decision reason supports the audit trail.

    3. Enter the request's expiry date if necessary and click Save.

      NOTE: The expiry setting is only available if the request is granted approval.

Canceling Escalated Requests

You can cancel escalated requests in the IT Shop Escalation menu.

To cancel escalated pending requests

  1. Open the menu IT Shop Escalation.
  2. Use a filter and then mark the item you want in the result list.
  3. Click Withdraw request in the detailed content view and enter a reason for withdrawing.

Attestations

Attestations require a manager to verify data to ensure that it is compliant. For example, a manager may need to attest to the Active Directory groups to which each of his employees belong.

In the Attestation menu you can, as a Compliance & Security Officer or attestation manager, for example, edit existing or create new policies.

The following tables provide you with an overview of the menu items and actions that can be executed here.

Table 33: Menu Items for the "Attestation" Menu

Menu

Menu item

 

Action

Description

Attestation

My
Attestation Status

 

 

View your pending attestation cases and send
reminder mails
to attestors.

 

My Actions

Pending
Attestations

View all pending attestations you are permitted to approve and
make an approval decision.

 

 

Attestation
History

View attestations granted or denied approval.

 

 

Attestation
Inquiries

View posed
attestation inquiries
in the context of
approval workflows.

 

Attestation
Policies

Attestation Policy Runs

View current predicted values for pending
attestation policy runs. Edit expiry date or send reminder emails to attestors.

 

 

Attestation
Policy Settings

View and edit existing
Attestation
policies.

 

Auditing

 

 

View all
attestation cases
in a selected time period.

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