IT Shop Escalation

IT Shop Escalation

If the are requests pending and the approver responsible is not available for an extended period or has no access to Web Portal, then the fallback approver or member of the chief approval team must make an approval decision. For more detailed information about the chief approval team, see the One Identity Manager IT Shop Administration Guide.

Detailed information about this topic

• Escalated Request Approvals
• Canceling Escalated Requests

Escalated Request Approvals

As a fallback approver you can make approval decisions about escalated pending requests.

To make approval decisions about escalated pending requests

1. Open the menu IT Shop Escalation.
2. Use a filter and then mark the item you want in the result list.
3. Perform one of the following tasks.
   1. Approve the request with and click Next.
   2. Deny the request with and click Next.
   3. Click Approve all and Next.
   4. Click Deny all and Next.

   IMPORTANT: The four-eye rule can be broken like this because chief approval team members can make approval decisions for requests at any time!

4. Perform one of the following tasks.
   1. Enter a reason for your approval decision in Decision and click Save.
   2. Select a reason for your approval decision in Decision and click Save.

      The approval decision reason supports the audit trail.

   3. Enter the request's expiry date if necessary and click Save.

      NOTE: The expiry setting is only available if the request is granted approval.

Canceling Escalated Requests

You can cancel escalated requests in the IT Shop Escalation menu.

To cancel escalated pending requests

1. Open the menu IT Shop Escalation.
2. Use a filter and then mark the item you want in the result list.
3. Click Withdraw request in the detailed content view and enter a reason for withdrawing.

Attestations

Attestations require a manager to verify data to ensure that it is compliant. For example, a manager may need to attest to the Active Directory groups to which each of his employees belong.

In the Attestation menu you can, as a Compliance & Security Officer or attestation manager, for example, edit existing or create new policies.

The following tables provide you with an overview of the menu items and actions that can be executed here.

Detailed information about this topic

• My Attestation Status
• My Actions
• Attestation Policies
• Auditing
• Escalation