In the Calls menu, you can add new calls or view all calls in the call history.
When you add new calls, you report problem cases with different causes. For example, a call can be added for an employee who reports a problem or for products for which conditions of contact were specified. Even a device or workdesk associated with the problematic device, can play a part when adding a call.
To add a new call
In the Call History view, you can see all placed calls.
NOTE: Use the check boxes at the top of the section to limit the calls shown.
To view a specific call
More information about the call is displayed in the detailed content view. You can subsequently change Severity, Description and Product entries on the Master Data tab.
In the Call History menu, you can remove single files that have been added as attachments to a call.
To delete a file from a call's attachments
This deletes the file from the attachments.