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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Setting up a customer node

Set up only one customer node for each shop to facilitate customer administration. Add the employees to this customer node who are permitted to request products from this shop.

IMPORTANT:If a shop contains a large number of customers, the calculations in the IT Shop can cause a heavy load on the DBQueue Processor and therefore on the database server, as well.

Ensure that no more than 30,000 employees are members in a customer node. If necessary, set up your own shopping center with several shops and customer nodes.

Adding customer nodes

To set up a customer node

  1. In the Manager, select the IT Shop | IT Shop | <shop> or the IT Shop | IT Shop | <shopping center> | <shop> category.

  2. Click in the result list.

  3. Edit the customer node's master data.

  4. Save the changes.

General master data for customer nodes

Enter the following master data for a customer node:

Table 72: General master data for a customer node



IT Shop node

IT Shop structure name.

Internal name

Internal IT Shop structure name.

IT Shop information

Labels the IT Shop structure as customer node. In the menu, select Customers.

The menu is only displayed when you insert a new IT Shop structure.

Role type

Not relevant

Shelf template


Parent IT Shop node

Parent IT Shop nodes in the IT Shop hierarchy. Select the shop to which the customer node will be added. Only one customer node is allowed per shop.

Full name

Full identifier of the customer node.





Cost center




Deputy manager





Text field for additional explanation.

Dynamic roles not allowed

Specifies whether a dynamic role can be created for the customer node.

Related topics

Custom master data for customer nodes

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Related Documents

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