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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Copying IT Shop mail templates

To copy a mail template

  1. In the Manager, select the IT Shop | Basic configuration data | Mail templates category.

    The result list shows all the mail templates that can be used for IT Shop requests.

  1. Select the mail template that you want to copy in the result list and run the Change master data task.

  2. Select the Copy mail template task.

  3. Enter the name of the new mail template in the Name of copy field.

  4. Click OK.

Displaying IT Shop mail template previews

To display a mail template preview

  1. In the Manager, select the IT Shop | Basic configuration data | Mail templates category.

    The result list shows all the mail templates that can be used for IT Shop requests.

  1. Select a mail template in the result list and run the Change master data task.

  2. Select the Preview task.

  3. Select the base object.

  4. Click OK.

Deleting IT Shop mail templates

To delete a mail template

  1. In the Manager, select the IT Shop | Basic configuration data | Mail templates category.

    The result list shows all the mail templates that can be used for IT Shop requests.

  1. Select the template in the result list.
  2. Click in the result list.
  3. Confirm the security prompt with Yes.

Custom notification processes

Set up customized processes to send more email notifications within a request. For detailed information, see the One Identity Manager Configuration Guide.

You can use following events for generating processes.

Table 81: PWOHelperPWO object events
Event Triggered by
DecisionRequired Creating a new request.
Remind Sequence of reminder intervals.
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