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Identity Manager 8.1.4 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Cancel request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates
Resolving errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Service category master data

Enter the following master data for a service category. If you add a new service category, you must fill out the required fields.

Table 8: General master data for a service category

Master data


Service category

The service item’s name.

Special service category

Specifies whether the service category has a special purpose.

Parent service category

If you want to have service categories in a hierarchical structure, select a parent service category from the list.

Product owners

Assign a Request & Fulfillment | IT Shop | Product owner application role.

Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request.

To create a new application role, click . Enter the application role name and assign a parent application role.


Assign a Request & Fulfillment | IT Shop | Attestor application role.

The members of this application role can chosen as attestor in an attestation procedure.

To create a new application role, click . Enter the application role name and assign a parent application role.

For more detailed information, see the One Identity Manager Attestation Administration Guide.

Approval policies

Approval policies used to determine the approver when the service item is requested from a service category in the IT Shop.

Request property

Select the group for defining extended properties for a request. The request properties are displayed in the Web Portal depending on the configuration, requester, or approver.

Purchase price, sales price, internal price, currency

Enter the required price information for the service category accounting.

Sort order

Customer specific criteria for sorting assigned service items.


Text field for additional explanation.


Image for this service category. Select the path where the picture is stored.

Spare field no. 01 - spare field no. 10

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Detailed information about this topic

Default service categories

One Identity Manager provides service categories by default. These service categories make up the default service items in the service catalog.

To edit default service categories

  • Select the IT Shop | Basic configuration data | Service categories | Predefined category.

Additional tasks for managing service categories

After you have entered the master data, you can run the following tasks.

The service category overview

The overview form, shows you the most important information about a service category, at a glance.

To obtain an overview of a service category

  1. In the Manager, select the IT Shop | Basic configuration data | Service categories category.

    - OR -

    In the Manager, select the IT Shop | Service catalog category.

  2. Select the service category in the result list.

  3. Select the Service category overview task.

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