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Identity Manager 8.1.4 - ServiceNow Module Release Notes

Release Notes

One Identity Manager and Service Now Integration 8.1.4

Release Notes

September 2021

These release notes provide information about the One Identity Manager and ServiceNow Catalog Integration release.


About this release

This release provides integration of One Identity Manager with IT Service Management solution, ServiceNow. One Identity Manager’s IT Shop services can be requested from self-service portal in ServiceNow.

Supported platforms

SCN Module with ServiceNow Service Catalog integration is available on One Identity Manager 8.1.4.

New Features

New features from the integration of One Identity Manager and ServiceNow:

  • One Identity Manager Employees with ServiceNow account, can request IT Shop service items from ServiceNow self-service portal.

  • Manager approval of service item request can be configured in ServiceNow.

  • SOD compliance check can be configured in the Service Item request work flow in ServiceNow.

  • Load service categories on demand from One Identity Manager Application server using key search and wild-card search.

  • Load service items on demand from One Identity Manager Application server using a key search.

  • One Identity Manager for Service Catalog supports the use of an intermediary reverse proxy server.

Resolved Issues

The following is a list of issues addressed in this release.

Table 1: General resolved issues
Resolved Issue Issue ID
ServiceNow Active Transactions in ServiceNow instance prevents the sync job from Executing 281423
The "requested for" name is displayed wrong on the ServiceNow portal after the submission of service catalog request 284982
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