After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.
Use this task to obtain an overview of the most important information about an employee.
To obtain an overview of an employee
The most important information about an employee is shown on this form, including the employee‘s contact data, user accounts, and affiliation to company structures. The assigned company resources and access to IT Shop structures and IT Shop requests are displayed.
The employee's responsibilities within the One Identity Manager are displayed on the form. This includes the application roles that an employee has been assigned within the One Identity Manager and the functions as department manager, cost center manager, or approver within the IT Shop.
This form shows the system entitlements and all the target system groups allocated to an employee.
The overview form displays all the employee’s user accounts. You should use account definitions as the default method for creating user accounts. For detailed information about account definitions, see the One Identity Manager Target System Base Module Administration Guide.
To enable a quick response to special requests, you can use the relevant tasks for assigning user accounts to manually assign a user account for an employee.
NOTE: The tasks for manually assigning user accounts to persons are defined in the One Identity Manager modules and are only available when the modules have been installed. For more information, see the target system guides.
NOTE: This function is only available if the module Helpdesk Module is installed.
Enter the calls for employees through the Helpdesk Module. For detailed information about the help desk, see One Identity Manager Help Desk Module User Guide.
To enter help desk data for an employee
Select the Employees | Employees.
Select the employee in the result list.
Select Show calls in the task view to display calls entered for an employee.
Select New call in the task view, to enter a new call.
Save the changes.