|Installed modules:||Business Roles Module|
Assign devices to business roles such that the devices obtain company resources through these business roles. To assign company resources to business roles user the corresponding business role tasks.
To assign a device to business roles (secondary assignment; default method)
Assign business roles in Add assignments.
TIP: In the Remove assignments area, you can remove the assignment of business roles.
To remove an assignment
To assign a device to business roles (primary assignment)
After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.
Use this task to obtain an overview of the most important information about a device.
To obtain an overview of a device
Use the Helpdesk Module to enter service agreements and calls for a device.
To enter help desk data for a device
The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this device.