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Identity Manager 8.1 - Identity Management Base Module Administration Guide

Basics for Mapping Company Structures in One Identity Manager Managing Departments, Cost Centers and Locations Working with Dynamic Roles Employee administration
One Identity Manager users for employee administration Basic data for employee master data Entering employee master data Employee's central user account Employee's central password Employee's default email address Mapping multiple employee identities Disabling and deleting employees Password policies for employees Limited access to One Identity Manager Assigning company resources to employees Displaying the origin of an employee's roles and entitlements Analyzing role memberships and employee assignments Additional tasks for managing employees Determining an employee‘s language Determining an employee's working hours Employee reports
Managing Devices and Workdesks Managing Resources Set up Extended Properties Appendix: Configuration parameters for managing departments, cost centers, and locations Appendix: Configuration parameters for managing employees Appendix: Configuration Parameters for Managing Devices and Workdesks

Assigning Devices to Business Roles

Installed modules: Business Roles Module

Assign devices to business roles such that the devices obtain company resources through these business roles. To assign company resources to business roles user the corresponding business role tasks.

To assign a device to business roles (secondary assignment; default method)

  1. Select the Devices & Workdesks | <filter> category.
  2. Select the device in the result list.
  3. Select Assign business roles in the task view.
  4. Assign business roles in Add assignments.

    TIP: In the Remove assignments area, you can remove the assignment of business roles.

    To remove an assignment

    • Select the business role and double click .

  5. Save the changes.

To assign a device to business roles (primary assignment)

  1. Select the Devices & Workdesks | <filter> category.
  2. Select the device in the result list.
  3. Select Change master data.
  4. Enter the primary role.
  5. Save the changes.
Related Topics

Additional Tasks for Managing Devices

After you have entered the master data, you can apply different tasks to it. The task view contains different forms with which you can run the following tasks.

Overview of Devices

Use this task to obtain an overview of the most important information about a device.

To obtain an overview of a device

  1. Select the Device & Workdesks | Basic configuration data  | <filter> category.
  2. Select the device in the result list.
  3. Select Device overview.

Assigning Service Agreements and Enter Calls

Installed modules:

Helpdesk Module

Use the Helpdesk Module to enter service agreements and calls for a device.

To enter help desk data for a device

  1. Select the Device & Workdesks | Basic configuration data  | <filter> category.
  2. Select the device in the result list.
  3. Select the Assign service agreements task to assign the valid service agreements to the device.

    The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this device.

  4. Select Show calls in the task view to display calls entered for a device.
  5. Select New call in the task view, to enter a new call.
  6. Save the changes.
Detailed information about this topic
  • One Identity Manager Help Desk Module User Guide
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