Use this task to assign a workdesk to several employees. You can also assign the workdesk through the employee's master data. By assigning a workdesk to an employee, all the user accounts for this employee are assigned as default PC to the associated workstation. This assignment is required for finding application licenses.
To assign employees to a workdesk
- OR -
Remove employees from Remove assignments.
Use the Helpdesk Module to enter service agreements and calls for a workdesk.
To enter help desk data for a workdesk
The service agreements are taken into account when calculating solution and reaction times in the case of a help desk call for this workdesk.
One Identity Manager offers the possibility for the administration of data for assets and accounting within the framework of inventory management. Further information about business partners, ownership (leasing, purchasing, renting) and the associated contract information about cost and time periods belongs here. For the assets inventory management, data can be taken from another system and adopted by the One Identity Manager. For example a file extracted from the SAP R/3 assets accounting can act as data source.
To use this function
The following basic data is available for asset management.
Enter the possible asset classes for asset data about devices.
Enter the possible asset types for asset data about devices.