You can assign approval policies to a shopping center, shops and shelves. These are applied to all request from this IT Shop structure if a child IT Shop structure or the requested service items are not assigned to approval policies. For more information, see Approval processes for IT Shop requests.The approval policy that takes effect on the IT Shop structure is shown in the overview.
To assign an IT Shop structure to an approval policy.
- OR -
In Remove assignments, remove the approval policies.
Assign a shelf those company resources that the shop customers are permitted request as products. These company resources are added as product nodes below the shelf. You can only select those company resources that are labeled with the IT Shop option and to which a service item is assigned.
To assign company resource, select one of the tasks in the task view. The tasks are only shown if the Assignments permitted and Direct assignment permitted options are enabled for the "IT Shop structure" role class.
To assign company resources as products to a shelf
- OR -
In the Remove assignments area, remove the company resources.
NOTE: It is possible to assign a service item to different company resources. If these company resources are assigned to one and the same shelf, the product cannot be uniquely identified. Then a randomly select product is given in the request.
If you groups several company resources under one service item, assign the company resources to different shelves. In the Web Portal, the requester can select from which shelf he wants to request the product.
Set up just one customer node for each shop to facilitate customer administration. Add the employees to this customer node that are permitted to request products from this shop.
|IMPORTANT: If a shop contains a large number of customer, the calculations in the IT Shop can cause a heavy load on the DBQueue Processor and therefore on the database server as well.
Ensure that no more than 30,000 employees are members in a customer node. If necessary, set up your own shopping center with several shops and customer nodes.
To set up a customer node
Click in the result list toolbar.
Enter the following master data for a customer node:
|IT Shop node||IT Shop structure name.|
|Internal name||Internal IT Shop structure name.|
|IT Shop information||Labels the IT Shop structure as customer node. Select "Customer" from the menu.
The menu is only displayed when you insert a new IT Shop structure.
|Parent IT Shop node||
A parent IT Shop node is necessary for the hierarchical design of the IT Shop. Select the shop to which the customer node will be added. Only one customer node is allowed per shop.
|Full name||Full identifier of the customer node.|
|Cost center||Not relevant|
|2. Substitute||Not relevant|
|Description||Spare text box for additional explanation.|
Certification status of the customer node. You can select the following certification statuses:
|Dynamic roles not allowed||Specifies whether a dynamic role can be created for the customer node.|