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Identity Manager 8.2.1 - Administration Guide for Connecting to a Universal Cloud Interface

Managing Universal Cloud Interface environments Synchronizing a cloud application in the Universal Cloud Interface Provisioning object changes Managing cloud user accounts and employees Managing memberships in cloud groups Login information for cloud user accounts Mapping cloud objects in One Identity Manager
Cloud target systems Container structures Cloud user accounts Cloud groups Cloud system entitlements Cloud permissions controls Reports about objects in cloud target systems
Handling cloud objects in the Web Portal Basic data for managing a Universal Cloud Interface environment Configuration parameters for managing cloud target systems Default project template for cloud applications in the Universal Cloud Interface

Troubleshooting

Synchronization Editor helps you to analyze and eliminate synchronization errors.

  • Simulating synchronization

    The simulation allows you to estimate the result of synchronization. This means you can, for example, recognize potential errors in the synchronization configuration.

  • Analyzing synchronization

    You can generate the synchronization analysis report for analyzing problems which occur during synchronization, for example, insufficient performance.

  • Logging messages

    One Identity Manager offers different options for logging errors. These include the synchronization log, the log file for One Identity Manager Service, the logging of messages with NLOG, and similar.

  • Reset start information

    If synchronization stopped unexpectedly, for example, because a server was not available, the start information must be reset manually. Only then can the synchronization be restarted.

For more information about these topics, see the One Identity Manager Target System Synchronization Reference Guide.

Related topics

Ignoring data error in synchronization

By default, objects with incorrect data are not synchronized. These objects can be synchronized once the data has been corrected. In certain situations, however, it might be necessary to synchronize objects like these and ignore the data properties that have errors. This synchronization behavior can be configured in One Identity Manager.

To ignoring data errors during synchronization in One Identity Manager

  1. In the Synchronization Editor, open the synchronization project.

  2. Select the Configuration > One Identity Manager connection category.

  3. In the General view, click Edit connection.

    This starts the system connection wizard.

  4. On the Additional options page, enable Try to ignore data errors.

    This option is only effective if Continue on error is set in the synchronization workflow.

    Default columns, such as primary keys, UID columns, or mandatory input columns cannot be ignored.

  5. Save the changes.

IMPORTANT: If this option is set, One Identity Manager tries to ignore commit errors that could be related to data errors in a single column. This causes the data changed in the affected column to be discarded and the object is subsequently saved again. This effects performance and leads to loss of data.

Only set this option in the exceptional circumstance of not being able to correct the data before synchronization.

Provisioning object changes

Changes to cloud objects can only be made in the Cloud Systems Management Module. Provisioning processes ensure that object changes are transferred from the Cloud Systems Management Module into the Universal Cloud Interface Module. By default, these object changes are then published in the cloud application by automatic provisioning processes.

One Identity Manager logs the object changes as pending changes in separate tables. The QBMPendingChange table contains the modified objects and their processing status. The details of the changes, operations to run, time stamp and processing status are saved in the QBMPendingChangeDetail table.

The processing status of an object is not set to successful until all associated changes for this object have been successfully provisioned. An object's processing status is set as failed if all associated changes have been processed and at least one them has failed.

Detailed information about this topic

The provisioning sequence

The following visual shows how object changes are provisioned and how the pending changes associated with it are processed. The sequence does not depend on whether the Cloud System Management and the Universal Cloud Interface modules are installed in the same or in separate databases.

Figure 2: Provisioning sequence for pending changes

By default, the Cloud Systems Management module is synchronized hourly with the Universal Cloud Interface. This ensures that the processing state for pending changes is declared promptly in the Cloud Systems Management Module.

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