The Appliance Administrator or Operations Administrator can power down or restart an appliance from the web client, desktop client, or directly from the appliance itself.
Caution: Rebooting the appliance causes a service outage for any current users.
You can shut down or restart your appliance from the web client. The steps follow.
To shut down an appliance
- Navigate to Settings | Appliance | Power.
- Under Power, type a Reason for shutting down the Safeguard for Privileged Passwords Appliance then click Shut Down.
- To confirm your action, enter the words Shut Down in the box and click OK.
- The One Identity Safeguard for Privileged Passwords Appliance LCD screen displays LCD service terminating.
To start up an appliance
- Navigate to Settings| Appliance| Appliance Information
- Scroll to the bottom of the dialog. Under Power, type a Reason for restarting the Safeguard for Privileged Passwords Appliance then click Restart. The appliance goes into maintenance mode. The user is informed when the restart is complete.
- To confirm your action, enter the word Restart in the box and click OK.
- The One Identity Safeguard for Privileged Passwords Appliance LCD screens display the run level status of the appliance as it is starting up. For more information, see LCD status messages.
You can shut down or restart your appliance from the desktop client.For information, see:
You can shut down or restart your appliance from the appliance itself.
Appliance: Shut down from the appliance
You can use the Red X button on the front panel of the appliance to shut it down. Press and hold the Red X button for four seconds until it displays POWER OFF.
Caution: Once the Safeguard appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.
Appliance: Restart from the appliance
After the appliance powers off, you will need physical access to start it. Press the Green check mark button on the front panel of the appliance for NO MORE than one second to power on the appliance.
Caution: Once the Safeguard appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.
To analyze and diagnose issues, One Identity Support may ask the Appliance Administrator or Operations Administrator to send a support bundle containing system and configuration information.
As an alternative, you can use the Recovery Kiosk to generate and send a support bundle to a Windows share. For more information, see Recovery Kiosk (Serial Kiosk).
Virtual appliance support bundles are generate from the web management console. For more information, see Support Kiosk..
IMPORTANT: User must remain on the page until the bundle is complete. If user refreshes or navigates away from the page the back-end bundle process continues to run to completion, but the pending web request is canceled and the bundle will not be retrievable.
To create a support bundle
- web client: Navigate to Settings | Appliance | Support Bundle.
- desktop client: Administrative Tools | Settings | Appliance | Support Bundle.
- Select Include Event Logs if you want to include operating system events. Unless requested by support, it is recommended to leave this unchecked because it takes much longer to generate the support bundle.
- Select Limit included log files then identify the number of Days for which data should be collected.
- Click Generate Support Bundle.
- Browse to select a location to save the support bundle .zip file and click Save.
- Send the support bundle to One Identity Support. For more information, see About us.
It is the responsibility of the Appliance Administrator to manage the appliance time.
Time displays the current appliance time and allows you to enable Network Time Protocol (NTP) and set the primary and secondary NTP servers. In addition, when enabled, the NTP client status can be displayed. As a best practice, set an NTP server to eliminate possible time-related issues.
While not recommended, you can also set the appliance time on a primary (not cluster) manually.
CAUTION: Changing appliance time can result in unintended consequences with processes running on the appliance. For example, there could be a disruption of password check and change profiles and audit log time stamps could be misleading. Do not set the system time before or after the validity period of the Safeguard internal certificates because the appliance will not function.
NTP setting changes are made on the primary appliance in a cluster. When a replica appliance is enrolled into the cluster, it points to the primary appliance's VPN IP address as the Primary NTP Server and the NTP client service is enabled on the replica appliance. When performing a failover operation to promote a replica to be the new primary, the Primary NTP Server is preserved and applied from the 'old' primary appliance.
The following warnings display if your local time is not within five minutes of the appliance time. One Identity recommends that you set an NTP server to eliminate possible time-related issues.
- Upon log on: Warning: The time associated with Safeguard and your local time are off by 5 or more minutes. Contact the Safeguard administrator to correct this issue before further use.
- On the Settings| Appliance| Time page: The appliance time and your local time have a difference of 5 or more minutes. It is recommended to set an NTP server.
To update to the latest patch, see Patch Updates.